{"id":2855805,"url":"https://alion.io/job/cullen-jewellery-client-advisor-full-time-2","title":"Client Advisor - Full time","company":{"id":673602,"name":"Cullen Jewellery","domain":"cullenjewellery.com","url":"https://alion.io/company/cullenjewellery","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kew, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T08:49:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T12:45:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About us:\nFounded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.\nWe’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.\nAbout the position:\nAs a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful showroom in Melbourne working on Tuesday, Wednesday, Thursday, and Friday 9am-5pm and Saturdays 8am-4pm.\nIf you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!\nKey responsibilities include:\nThrough in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and\nCoordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction\nPromoting Cullen Jewellery’s commitment to ethical practices and community initiatives\nParticipating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.\nCompleting ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required\nWhat are we seeking?\nProven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;\nHigh attention to detail and commitment to providing exceptional client experiences\nStrong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;\nAbility to work effectively as part of a team to achieve common goals;\nThe right to work in Australia; and\nCapacity to work on a Monday to Saturday roster consistently.\nWhat we offer:\nA supportive and collaborative work environment;\nAn Employee Assistance Program for you and a family member to utilise;\nGenerous staff and family / friend discounts;\nTeam events and initiatives included as part of our wellbeing program;\nPaid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;\nThe opportunity to join a growing company with a global presence - you really can take your career anywhere!","description_format":"text","description_chars":2753,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry"],"lifecycle":[{"event":"open","at":"2026-10-19T14:44:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cullen-jewellery-client-advisor-full-time-2","json_url":"https://alion.io/job/cullen-jewellery-client-advisor-full-time-2.json","meta":{"generated_at":"2026-10-23T17:27:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673602},"rest":"https://alion.io/mcp/rest/get_company?id=673602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcullen-jewellery-client-advisor-full-time-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcullen-jewellery-client-advisor-full-time-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcullen-jewellery-client-advisor-full-time-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cullen-jewellery-client-advisor-full-time-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcullen-jewellery-client-advisor-full-time-2"}]}