{"id":2407643,"url":"https://alion.io/job/culligan-customer-service-executive-2","title":"Customer Service Executive","company":{"id":4416268,"name":"Culligan Water (Ireland) Ltd","domain":"culligan.ie","url":"https://alion.io/company/culligan-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Claregalway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31050,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":34709},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-19T11:44:34Z","board_verified":false,"closed_at":"2026-10-19T11:44:34Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Job title: Customer Service Executive\nContract Type: Full Time Permanent, subject to 6 months' probation\nLocation: Claregalway, Co. Galway\nSalary: €31,050 per annum, paid monthly\nCulligan Home Ireland is seeking an organized and customer-focused Customer Service Executive to join our growing team. In this role, you will support customer retention activities, maintain accurate customer records, and provide administrative support to our Operations team, helping to deliver an excellent customer experience.\nIf you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.\nCore role and responsibilities:\nRespond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.\nManage service bookings and product orders, including routing vans and coordinating with field technicians.\nProcess customer accounts, update records, and ensure accurate data entry.\nTroubleshoot and resolve customer issues or complaints to a satisfactory conclusion.\nPromote and upsell appropriate services and products where relevant.\nCollaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.\nMaintain high standards of documentation and CRM system use.\nContribute ideas to improve processes and customer satisfaction metrics.\nMeet individual and team KPIs related to response time, resolution quality, and service accuracy.\nRequirements\nExcellent communication skills\nFamiliarity with CRM systems and/or Microsoft packages\nExperience in customer service or related field. \nAbility to work in a fast paced environment\nPostive attitude and a passion for helping others\nExperience in the water/service industry is desirable\nBenefits\nMonday-Friday working pattern\nHybrid Working Model\n23 Day's Annual Leave\nCompany Pension Scheme\nShopping discounts with Perks at Work\n24hrs access to EAP\nVolunteering Day\nEmployee support network and mental health assistance\nOpportunity for career progression","description_format":"text","description_chars":2033,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T01:18:58Z"},{"event":"close","at":"2026-10-19T11:44:34Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":34709,"is_top_pay":false},"html_url":"https://alion.io/job/culligan-customer-service-executive-2","json_url":"https://alion.io/job/culligan-customer-service-executive-2.json","meta":{"generated_at":"2026-10-21T09:34:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416268},"rest":"https://alion.io/mcp/rest/get_company?id=4416268"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fculligan-customer-service-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fculligan-customer-service-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fculligan-customer-service-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/culligan-customer-service-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fculligan-customer-service-executive-2"}]}