{"id":2407639,"url":"https://alion.io/job/culligan-operations-coordinator","title":"Operations Coordinator","company":{"id":4416268,"name":"Culligan Water (Ireland) Ltd","domain":"culligan.ie","url":"https://alion.io/company/culligan-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Claregalway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":44714},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T19:06:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job title: Operations Coordinator\nContract Type: Full Time Permanent, subject to 6 months' probation\nLocation: Claregalway, Co. Galway\nSalary: €40,000 per annum, paid monthly\nAt Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.\nThis role ensures efficient scheduling, customer satisfaction, and operational excellence while supporting the company's strategic goals in the residential water softener and filtration market.\nResponsibilities:\nTeam Leadership & Scheduling\nLead, coach, and support a team of 10-15 field engineers across service and installation functions. \nDevelop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments. \nEnsure effective allocation of work based on geography, skills, and customer priority. \nMonitor field team attendance, performance, and productivity. \nCustomer Operations & Service Delivery\nAct as the central point of contact between the field team and internal departments (Customer Service, Sales, Technical). \nTrack and escalate service issues or delays to ensure resolution and customer satisfaction. \nEnsure that field engineers have the necessary materials, tools, and documentation for each job. \nMonitor and report on SLA compliance, installation timelines, and service call resolution. \nProcess & Quality Management\nImplement and enforce standard operating procedures (SOPs) to ensure consistency in service delivery. \nAssist with quality audits and provide coaching or feedback to improve performance. \nCoordinate with the Training & Quality function to onboard new engineers and support upskilling initiatives. \nReporting & Communication\nGenerate and analyze reports on team performance, completion rates, and customer satisfaction metrics. \nAttend operational meetings and provide updates on field activity, challenges, and resource needs. \nRequirements\nExperience in field service coordination or operations within a technical services environment \nExperience leading or supervising a team, ideally in utilities, water treatment, or HVAC services \nStrong organizational and problem-solving skills \nProficient in scheduling software, CRM systems, and MS Office tools \nCustomer-focused with excellent communication skills \nAbility to thrive in a fast-paced, high-volume operational environment \nBenefits\nMonday-Friday working pattern\n23 Day's Annual Leave\nCompany Pension Scheme\nShopping discounts with Perks at Work\n24hrs access to EAP\nVolunteering Day\nEmployee support network and mental health assistance\nOpportunity for career progression","description_format":"text","description_chars":2759,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T01:18:58Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely 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