{"id":89624,"url":"https://alion.io/job/culligan-shared-services-business-analyst-process","title":"Business Analyst - Process","company":{"id":5045,"name":"Culligan","domain":"culligan.com","url":"https://alion.io/company/culligan-shared-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["King of Prussia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Monday.com","optional":false},{"name":"Agile","optional":true},{"name":"Power BI","optional":true},{"name":"Scrum","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-08-19T17:49:22Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-17T13:27:05Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"The Business Analyst, Field Services & Care is a high-visibility role accountable for translating business priorities into clear executable IT requirements, actionable user stories, and delivered technology solutions. The role also owns the customer portal roadmap as a driver of self-service adoption, operational efficiency, and customer experience. This person partners across Field Services, Care, IT, vendors, Consumables, Marketing, and Product to prioritize opportunities, deliver enhancements, and ensure solutions are launched with business readiness and measurable outcomes.\nKey Responsibilities\n1.Business Requirements & IT Delivery\nPartner directly with Field Services and Care business stakeholders to identify IT support needs and pain points\nTranslate business needs into clear, actionable requirements and user stories in partnership with BU leads and IT BA partners\nSupport the IT development lifecycle by facilitating design validation, participating in build reviews and demos, and leading business user acceptance testing (UAT)\nPartner with Continuous Improvement (CI) and Learning & Development (L&D) to confirm business readiness ahead of IT launches\nPrioritize the intake backlog in partnership with IT and business stakeholders based on impact, urgency, and effort\nMaintain a transparent, well-documented backlog and roadmap of in-flight and upcoming initiatives in Monday.com\n2.Customer PortalRoadmap & Vendor Management\nSupport strategy development and own execution of the roadmap for Quench's customer portal\nLead portal initiatives that improve customer experience, increase adoption, and drive operational efficiency\nServe as the primary liaison between the customer portal and supporting functions: Care, Consumables, Marketing, and Product\nBuild an intake process to understand and quantify portal opportunities\nFacilitate regular cross-functional syncs to align priorities and timelines\nDefine success metrics for portal performance, adoption, and customer satisfaction\nDrive third-party development of portal enhancements, including vendor management and partnership with the IT Business Analyst (BA) team\n3. Business Analytic Reporting & Project Management\nIdentify and drive continuous improvement in business analysis and IT intake processes\nBuild reporting/dashboards - including BI visualizations - to track requirement throughput, portal performance, and vendor delivery\nDevelop documentation and playbooks for BA processes, intake, and portal governance\nProvide regular updates to leadership on IT delivery status, portal roadmap progress, and key risks\nSupport broader project delivery through scope definition, milestone tracking, and risk mitigation\nRequirements\nMust Have:\n3-5+ years of business analysis, or related experience, ideally supporting field service, care/support, or customer-facing operations\nExperience working with IT to deliver business requirements for system builds and/or enhancements\nExperience managing or partnering with external vendors/development partners\nStrong prioritization and backlog management skills\nAbility to lead cross-functional initiatives and influence without direct authority\nMust Be:\nHighly analytical with a structured approach to requirements gathering and problem-solving\nDetail-oriented while maintaining a strategic view of the portal and IT roadmap\nA strong collaborator across Field Service, Care, IT, Consumables, Marketing, and Product\nComfortable managing multiple concurrent initiatives and competing priorities\nOutcome-focused with accountability for delivery timelines and portal performance\nPreferred Experience:\nExperience in IT project management\nFamiliarity with Agile/Scrum delivery methodologies\nExperience owning or managing a customer-facing portal or digital self-service platform\nExperience in subscription, field service, or utility-style service businesses\nFamiliarity with vendor contract/SLA management\nExperience in salesforce (other CRM solutions) and BI/reporting tools (Power BI or similar)","description_format":"text","description_chars":4009,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities"],"lifecycle":[{"event":"open","at":"2026-08-19T17:49:22Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.55,"age_days":58,"expected_fill_days":41,"reasons":["conf:1","stale_co","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/culligan-shared-services-business-analyst-process","json_url":"https://alion.io/job/culligan-shared-services-business-analyst-process.json","meta":{"generated_at":"2026-10-17T15:25:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5045},"rest":"https://alion.io/mcp/rest/get_company?id=5045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fculligan-shared-services-business-analyst-process"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fculligan-shared-services-business-analyst-process"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fculligan-shared-services-business-analyst-process"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/culligan-shared-services-business-analyst-process\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fculligan-shared-services-business-analyst-process"}]}