{"id":1528498,"url":"https://alion.io/job/culligan-shared-services-scheduler-field-dispatcher-2","title":"Scheduler - Field Dispatcher","company":{"id":5045,"name":"Culligan","domain":"culligan.com","url":"https://alion.io/company/culligan-shared-services","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["King of Prussia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47000,"max":47000,"currency":"USD","period":"year","gross":null,"usd_annual":47000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T13:54:20Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-03T03:51:14Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Position Summary\nCulligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).\nYou’ll serve as the bridge between our customers and our field teams-balancing technician availability with customer needs, optimizing routes, and making real-time decisions to keep our service operations running smoothly.\nThis is an ideal role for someone with dispatch, routing, or logistics coordination experience who enjoys fast-paced problem-solving, clear communication, and keeping both customers and technicians supported and informed.\nResponsibilities\nCoordinate technician dispatching and routing for installations, service calls, and repairs\nCommunicate directly with customers to confirm appointment details and scheduling updates\nCollaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met\nProactively monitor service queues and field activity to meet or exceed SLAs\nTroubleshoot scheduling conflicts and make real-time decisions to optimize technician routes\nEscalate service issues when needed and keep internal stakeholders informed\nAttend daily service huddles and actively support field team planning\nAccurately document all updates and communications in our service systems\nRequirements\nHybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)\n2+ years of routing, dispatching, or field service scheduling experience\nExperience coordinating technician installations or emergency service calls is highly preferred\nStrong communication skills-professional, clear, and customer-focused\nComfortable navigating multiple systems and communication channels (email, phone, chat)\nHighly organized with strong attention to detail and a proactive mindset\nAbility to work cross-functionally in a fast-paced, service-driven environment\nProficiency in Microsoft Office (Outlook, Excel, Word)\n Experience with Salesforce strongly preferred\nWhat We Offer\nMedical, Dental, Vision which start day one\n401(k) match of 50% up to 6%\nLife insurance \nDisability\nPaid Time Away + 10 paid company holidays\nParental leave\nAdditional voluntary benefits\nCareer progression opportunities\nCoaching and professional development","description_format":"text","description_chars":2456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities"],"lifecycle":[{"event":"open","at":"2026-09-30T15:05:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.523,"p_room":0.75,"age_days":33,"expected_fill_days":42,"reasons":["conf:2","stale_co","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":47000,"is_top_pay":false},"html_url":"https://alion.io/job/culligan-shared-services-scheduler-field-dispatcher-2","json_url":"https://alion.io/job/culligan-shared-services-scheduler-field-dispatcher-2.json","meta":{"generated_at":"2026-11-03T06:13:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5045},"rest":"https://alion.io/mcp/rest/get_company?id=5045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fculligan-shared-services-scheduler-field-dispatcher-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fculligan-shared-services-scheduler-field-dispatcher-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fculligan-shared-services-scheduler-field-dispatcher-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/culligan-shared-services-scheduler-field-dispatcher-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fculligan-shared-services-scheduler-field-dispatcher-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1528498}},{"tool":"search_jobs","arguments":{"company":"culligan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1528498},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}