{"id":2442401,"url":"https://alion.io/job/culligan-water-office-manager","title":"Office Manager","company":{"id":2868530,"name":"Culligan Water","domain":"culliganwater.com","url":"https://alion.io/company/culliganwater-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minnetonka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:30:57Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-23T09:50:27Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Packard Culligan Water in Minnetonka is looking for an Office Manager who’s excited to lead a team, make an impact, and help shape the customer experience in our growing Residential division. In this role, you’ll take the lead on administrative and financial operations, support our installation and service teams, and play a key part in driving customer satisfaction, retention, revenue growth, and overall dealership success.\nDuties and Responsibilities\nCustomer Service & Team Leadership\nModel and uphold Packard Culligan Core Values:\nAccountability\nBeing Open-Minded\nCaring About Relationships\nSupervise, train, and mentor CSRs serving Residential customers, ensuring all Customer Service Levels (CSLs) are met.\nMonitor call handling, email communication, scheduling, and workflow to ensure timely, high-quality interactions.\nEnsure CSR proficiency in cross-selling services and writing orders.\nEmpower staff to work in good faith with customers to increase retention and reduce loss.\nResolve escalated customer concerns promptly and professionally.\nDevelop and implement customer service standards and best practices.\nFinancial & Administrative Management\nOversee all billing processes for Residential services, ensuring accuracy and timeliness.\nManage accounts payable/receivable, move-outs, bad debt, collections, and credit approvals.\nPerform account reconciliation for completed service and delivery work.\nReview financial reports for the Residential division, identify trends, and recommend corrective actions.\nEnsure all month-end processes are completed.\nOperational Coordination\nCollaborate with the Residential Service Manager, Route Manager, and other key stakeholders to align office operations with field activities.\nMaintain accurate customer documentation and safeguard sensitive information.\nEnsure compliance with company policies, accounting standards, and regulatory requirements.\nProcess Improvement & Reporting \nIdentify opportunities to improve processes, efficiency, and customer experience.\nLead regular department meetings to communicate goals, updates, and performance metrics.\nProvide data analysis and recommendations to support strategic decision-making.\nCross-Functional Collaboration\nWork closely with:\nGeneral Manager\nResidential HH Service Manager\nRoute Manager\nC&I Office Manager\nRegional Area Manager / Area Sales Manager\nSupport company-wide initiatives and contribute to overall dealership success. Perform other related duties as assigned.\nSkills and Competencies\nStrategic Thinking & Leadership: Demonstrates strong strategic thinking and leads a skilled, motivated team.\nEmployee Experience: Creates a positive employee experience through strong leadership and emotional intelligence.\nCustomer-Centric Mindset: Maintains a commitment to service excellence and handles escalated situations with professionalism.\nCollaboration: Leverages teamwork, strong interpersonal skills, and effective partnerships across departments.\nMulti-Tasking: Manages competing priorities in a fast-paced environment.\nAnalytical Thinking & Problem Solving: Applies strong analytical skills to daily operations.\nDecision-Making: Uses sound judgment to address complex issues and collaborates to ensure the best outcomes.\nMinimum Qualifications\nEducation\nHigh School Diploma required.\nBachelor’s degree in Business Administration, Accounting, or related field preferred.\nExperience\nMinimum 3 years of office management experience.\nStrong leadership, communication, and organizational skills.\nSolid understanding of billing, AP/AR, inventory management, and procurement.\nExperience with bid preparation and contract administration.\nProficiency in Microsoft Office and accounting systems.\nLicenses/Certifications\nValid Driver’s License with a safe driving record.\nCulligan Offers\nA competitive base salary with high incentive potential\nUnbelievable benefits, including zero-deductible medical plans, dental and vision coverage, a wellness program with incentives, 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays\nCareer advancement through training and development\nWork-life balance, with Monday-Friday, normal business operating hours\nContinuous training and development, with corporate support in human resources, accounting, and compliance\nPay Range\n$70,000—$80,000 USD\nCheck out all of our awesome career opportunities at Culliganwater.com/careers\nThe Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.\nPackard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. \nPackard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.","description_format":"text","description_chars":5517,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-13T12:32:55Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":0.9,"age_days":16,"expected_fill_days":29,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/culligan-water-office-manager","json_url":"https://alion.io/job/culligan-water-office-manager.json","meta":{"generated_at":"2026-10-23T14:41:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22037,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2868530},"rest":"https://alion.io/mcp/rest/get_company?id=2868530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fculligan-water-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fculligan-water-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fculligan-water-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/culligan-water-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fculligan-water-office-manager"}]}