Service Centre Supervisor
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Supervisor:
As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Haydock Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.
Responsibilities of Service Centre Supervisor:
- Supervise daily operations ensuring efficiency and compliance with SLAs
- Lead and motivate the service team including Water Delivery Drivers and Technicians
- Assist in training and development of staff to meet operational standards
- Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
- Manage stock levels and assist with inventory control
- Work closely with management to achieve departmental goals and objectives
- Support team members with issues and concerns in daily operations
- Ensure health and safety compliance within the service centre
- Contribute to performance reviews and recruitment processes
Requirements
Essential:
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and make effective decisions
- Experience in managing teams, preferably in operations or service-oriented roles
- Organisational skills to maintain smooth daily operations
- Proficient in daily reporting and data analysis
Benefits
- Monday - Friday working pattern
- 25 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression