{"id":3147530,"url":"https://alion.io/job/cummins-analyst-cummins-care-operations","title":"Analyst - Cummins CARE Operations","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":71,"ghost_share":0,"stale_share":0.887,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-23T09:34:32Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T21:42:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\nThis position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision\nKey Responsibilities:\nDocument customer inquiry information within appropriate Cummins systems\nProvide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)\nResolves routine customer issues through a basic understanding of Cummins processes, systems and practices\nEscalate non-routine issues, providing documentation through process\nUnderstands new and existing Cummins processes, systems and practices\nContributes ideas and suggestions on how the existing processes can be made more customer centric or efficient\nCompetencies:\nAction oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\nCollaborates - Building partnerships and working collaboratively with others to meet shared objectives.\nCommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\nCustomer focus - Building strong customer relationships and delivering customer-centric solutions.\nManages conflict - Handling conflict situations effectively, with a minimum of noise.\nNimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.\nService Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.\nService Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.\nWarranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.\nValues differences - Recognizing the value that different perspectives and cultures bring to an organization.\nEducation, Licenses, Certifications:\nHigh school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.\nThis position may require licensing for compliance with export controls or sanctions regulations.\nExperience:\nRequires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. \nEnsure the delivery of exceptional customer service through effective query resolution and process adherence via phone, email, and chat.\nDevelop strategies to improve customer satisfaction and reduce response times.\nAssistance with order information related to the sale of all products, including but not limited to:parts availability, pricing, order entry, quote creation, order status, invoice information, shipment status etc.\nCapability to communicate across distribution functions and nodes to aid in order management activities to handle customer requests\nProvide insights and feedback to internal teams based on customer interactions.\nDemonstrated strong written and verbal communication skills, combined with an excellent background in customer service, ensuring effective client interactions and high satisfaction rates.\nQualifications:\nBachelor’s degree, Management, or a related field (MBA preferred).\nProven experience (2+ years) in customer service or call center management.\nExcellent communication, problem-solving, and conflict resolution abilities.\nProficiency in ERP tools, Microsoft excel, Power-Bi.\nAbility to analyze data and implement actionable insights.\nSkills and Competencies:\nCustomer-centric approach with a focus on quality and satisfaction.\nStrategic thinking and ability to manage complex operations.\nKnowledge of industry best practices in customer care and call management.\nStrong organizational and time-management skills.\nAdaptability to work in a fast-paced and dynamic environment.\nShift Details:\n24x7 Rotational Operations (Primarily Night Shift starting 4pm onwards).","description_format":"text","description_chars":4857,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-23T10:54:33Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cummins-analyst-cummins-care-operations","json_url":"https://alion.io/job/cummins-analyst-cummins-care-operations.json","meta":{"generated_at":"2026-10-26T23:13:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31649,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758413},"rest":"https://alion.io/mcp/rest/get_company?id=1758413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcummins-analyst-cummins-care-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcummins-analyst-cummins-care-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcummins-analyst-cummins-care-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cummins-analyst-cummins-care-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcummins-analyst-cummins-care-operations"}]}