{"id":1912904,"url":"https://alion.io/job/cummins-branch-manager-san-leandro-ca","title":"Branch Manager San Leandro, CA","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":70,"ghost_share":0,"stale_share":0.886,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Leandro, United 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priorities across safety, customer service, and financial outcomes, strengthening consistency and accountability across locations.\nTranslate strategy into execution by developing and managing marketing, sales, and operating plans that drive sustainable growth within the region or business segment.\nUse data to optimize operations by monitoring balanced scorecards, P&L performance, productivity, and cycle time metrics, and taking timely action to improve results.\n Strengthen customer relationships and satisfaction by actively managing Net Promoter Score (NPS) and customer feedback programs, resolving issues quickly, and expanding partnerships and alliances.\nImprove service quality and operational efficiency by addressing warranty trends, reducing repair cycle times, and ensuring seamless coordination across service, parts, and sales functions.\nBuild high-performing teams and leaders by coaching Branch Managers, reinforcing performance expectations, and advancing employee development through structured work plans and IDPs.\nChampion a culture of safety, compliance, and responsibility by ensuring adherence to health, safety, and environmental standards while fostering community and corporate responsibility across all branches.\n To be successful in this role you will need the following:\nApply strong financial acumen and business insight to interpret performance metrics, identify risks and opportunities, and make informed decisions that improve profitability and operational outcomes.\nBuild and lead high-performing, diverse teams by fostering trust, clarity of purpose, and collaboration, ensuring teams leverage varied perspectives to achieve shared goals.\nDrive results with discipline and accountability by setting clear expectations, maintaining focus under pressure, and consistently delivering against operational and financial targets.\n Communicate effectively across stakeholders by tailoring messaging to different audiences (Branch Managers, customers, leadership) to ensure alignment, clarity, and timely decision-making.\nMaintain a strong customer focus by building lasting relationships, anticipating needs, and delivering responsive, customer-centric solutions that enhance satisfaction and loyalty.\nDevelop talent and drive engagement by coaching leaders, supporting career growth, and creating an environment where employees feel motivated, valued, and accountable for performance.\nDemonstrate self-awareness and manage conflict constructively by leveraging feedback, addressing challenges directly, and resolving issues in a way that strengthens relationships and team effectiveness.\nChampion safety, service excellence, and inclusion by influencing a strong health, safety, and environmental culture, optimizing service capability and coverage, and valuing diverse perspectives to improve outcomes.\n Education, Licenses, Certifications:\nCollege, university, or equivalent degree in required Business Administration, Engineering, or related subject required.\nSix Sigma Green Belt certification or Sponsor certification required.\nExperience:\nSignificant relevant experience required, including managerial and budgetary experience.\nAdditional Skills/Experience:\nMinimum 5+ years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial (Marine and/or Rail strongly preferred)\nDemonstrated experience leading large service operations teams, including technicians, supervisors, and support staff\nProven ability to manage complex, multi-segment service environments with competing customer and operational priorities\nStrong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)\nExperience partnering cross-functionally with Service, Parts, and Sales to drive business 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