{"id":4192678,"url":"https://alion.io/job/cummins-customer-engineer-2","title":"Customer Engineer","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":120,"ghost_share":0,"stale_share":0.708,"repost_share":0.05,"time_to_fill_p50_days":25,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jackson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:08:43Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:47:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a talented Customer Engineer to join our team in the Mississippi, Memphis area, or western Alabama.\nIn this role, you will make an impact in the following ways:\nServe as the primary technical liaison for OEM customers, providing product information, managing specifications, communicating product changes, and supporting the resolution of installation and integration issues.\n\nInvestigate and resolve product integration, installation, and application challenges by identifying root causes, recommending corrective actions, and documenting outcomes to drive continuous improvement.\n\nSupport and enhance key engineering processes, including Installation Quality Assurance (IQA), OEM integration, product selection, and the effective use of tools such as Advisor, COLS, and GCE to enable high-quality technical decisions.\n\nCollaborate with Subject Matter Experts, Application Engineers, and Value Package Introduction (VPI) teams to deliver accurate product data, installation requirements, and customer solutions.\n\nApply in-depth product, application, and market knowledge to support OEM product selection, equipment design, and machine optimization while ensuring customer requirements are met.\n\nTranslate the voice of the customer into functional product requirements and advocate for customer needs throughout product development, design reviews, and product change initiatives.\n\nValidate prototype machine performance and ensure products are applied and installed correctly, meeting Cummins standards, customer system requirements, and operating environments.\n\nDrive technical problem resolution and continuous improvement initiatives while coordinating activities among technicians and other support resources, contributing to team success and enhancing engineering processes and systems.\n\n To be successful in this role you will need the following:\nLead the integration and optimization of complex machine and product systems, ensuring solutions meet customer requirements for performance, reliability, quality, and cost while applying Cummins installation standards and best practices.\n\nServe as a trusted technical advisor to customers by providing application guidance, product recommendations, engineering documentation, training, and support throughout the product lifecycle.\n\nDiagnose and resolve product and system issues using structured troubleshooting and root cause methodologies, implementing robust corrective actions that protect the customer experience and prevent recurrence.\n\nMonitor and support machine and system performance in real-world applications, proactively identifying operational concerns, responding to evolving customer needs, and driving continuous improvement.\n\nTranslate customer needs and stakeholder requirements into effective system designs by applying systems engineering principles, requirements management, and cross-functional design integration practices.\n\nUtilize modeling, simulation, verification, and validation tools to assess product capability, evaluate risks, and influence sound engineering and product design decisions.\n\nEnsure installation quality by conducting reviews, validating compliance with requirements, identifying opportunities to reduce rework, and driving improvements in machine integration processes.\n\nCreate and maintain clear technical documentation, product information, and engineering records that enable effective knowledge transfer, support informed decision-making, and enhance technical productivity.\n\nCollaborate effectively with customers, engineering teams, product development, manufacturing, sales, and other stakeholders to deliver integrated solutions and achieve shared business objectives.\n\nDrive results through sound technical judgment, customer focus, effective communication, and timely decision-making while continuously developing your technical expertise and adapting to new technologies and challenges.\nEducation, Licenses, Certifications:\nCollege, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.\nPost-graduate (Master's) degree relevant to this discipline area may be required for select roles.\nThis position may require licensing for compliance with export controls or sanctions regulations.\nExperience:\nEntry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area. Knowledge of MS Office tools is also preferred\n\n Candidate must reside in Mississippi; the Memphis, Tennessee, metropolitan area; or western Alabama to support assigned OEM and defense-related customer accounts.\nMinimum of two years of experience.\nHands-on capability and proficiency in using hand tools, multimeters, thermocouples, and a PicoScope.\nAbility to follow established safety guidelines.\nAbility to lift up to 30 pounds.\nAbility to manage multiple customers and projects.\nAbility to travel within the region on short notice to meet customer schedules.\nSelf-starter with the ability to independently manage assigned projects.\nPreferred\nFamiliarity with wiring schematics, engine components, industrial equipment, or vehicles is a plus.\n\nFamiliarity with Salesforce is a plus; training will be provided on uploading and maintaining information in the system.\n\nCompensation:\nPlease note that the salary range provided is a good faith estimate on the applicable range. 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