{"id":2472566,"url":"https://alion.io/job/cummins-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Juárez, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4414},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T17:48:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T04:12:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a talented Customer Quality Engineer to join our specialized QUALITY team at Cummins in Ciudad Juárez, Chihuahua.\nIn this role, you will make an impact in the following ways:\nManage and follow up on internal and external customer complaints, concerns, and escalations, ensuring timely and effective resolution.\nLead quality investigations using structured problem-solving methodologies to identify root causes and implement corrective and preventive actions.\nCoordinate and manage warranty processes, including defective part analysis and communication of results to customers.\nServe as the quality focal point for customers, providing technical responses and follow-up on product and process-related claims.\nSupervise and guide the activities of Quality Technicians and Inspectors to ensure compliance with established standards.\nParticipate in the implementation and launch of new products and processes, including activities related to APQP, PPAP, Safe Launch, and VPI.\nMonitor quality performance indicators and utilize customer-focused metrics to prioritize actions and improvement opportunities.\nDevelop and implement continuous improvement initiatives using Lean, Six Sigma, and quality methodologies.\nCollaborate with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain teams to resolve complex issues and prevent recurrence.\nMaintain effective communication with customers, suppliers, and internal teams to ensure alignment of quality expectations and requirements.\nContribute to the achievement of strategic quality objectives and the continuous improvement of business processes.\nTo be successful in this role, you will need the following:\nKnowledge of Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP).\n\nKnowledge of Failure Mode and Effects Analysis (FMEA), Control Plans, and quality risk prevention methodologies.\n\nKnowledge of Statistical Process Control (SPC) and Process Capability Analysis (CPK).\n\nKnowledge of New Product Introduction and Validation (VPI) processes and Safe Launch methodologies.\n\nKnowledge of customer support processes, warranty management, and quality complaint handling.\n\nKnowledge of problem-solving methodologies, root cause analysis, and corrective actions.\n\nKnowledge of continuous improvement tools, Lean Manufacturing, and Six Sigma.\n\nKnowledge of quality project management and performance metrics tracking.\n\nKnowledge of quality management systems, manufacturing processes, and supply chain operations.\n\nKnowledge of Quality 4.0 and digitalization applied to quality management.\n\nAdvanced conversational English preferred.\n\n Skills\nCustomer focus and results orientation.\n\nLeadership and influence within cross-functional teams.\n\nEffective communication with all organizational levels and external customers.\n\nNegotiation and conflict management skills.\n\nTeamwork and collaboration.\n\nAnalytical thinking and structured problem-solving.\n\nProject management and task prioritization.\n\nAdaptability and ability to work in dynamic and ambiguous environments.\n\nData-driven decision-making.\n\nPromotion of a quality and continuous improvement culture.\n\nAbility to build strong relationships with customers, suppliers, and stakeholders.\n\nAdvanced English Level\n\nEducation\nBachelor's degree in Industrial Engineering, Quality Engineering, Manufacturing Engineering, Quality Management Systems Engineering, or a related field.\n\nExperience\nMinimum of 3 years of experience in quality, customer support, manufacturing, or related functions.\n\nExperience managing customer complaints, warranty processes, and corrective actions.\n\nExperience supervising Quality Technicians and Inspectors.\n\nParticipation in new product introduction and manufacturing process implementation.\n\nExperience working with cross-functional teams to resolve complex quality issues.\n\nExperience in manufacturing environments with direct interaction with customers and suppliers.\n\nAdvanced English Level\n\nInternal Eligibility Criteria (SHOP employees)\nTMS performance evaluation: Must have achieved one of the following ratings in the most recent performance review: Meets Expectations \nExceeds Expectations \nSignificantly Exceeds Expectations \n\nMinimum of 12 months in the current category. \nNo unexcused absences within the last 12 months. \nNo incidents or disciplinary reports within the last 12 months. \nAdditional Considerations\nFrequent interaction with Operations, Manufacturing, Quality, Product Engineering, and Controls teams.\n\nAvailability for occasional extended work hours based on operational needs.\n\nValid visa and passport preferred.","description_format":"text","description_chars":4642,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-13T20:18:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 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