{"id":3562482,"url":"https://alion.io/job/cummins-engine-field-service-technician-level-i-2","title":"Engine Field Service Technician - Level I","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":75,"ghost_share":0,"stale_share":0.827,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dordrecht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":742},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T13:42:04Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T16:17:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary:\nCompletes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.\nKey Responsibilities:\nEngages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.\nCompetencies:\nCommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\nCustomer focus - Building strong customer relationships and delivering customer-centric solutions.\nEnsures accountability - Holding self and others accountable to meet commitments.\nPlans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.\nSelf-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.\nHealth and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.\nDiagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.\nElectrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.\nElectronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. \nMechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.\nProduct Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.\nService Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. \nTechnical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.\nValues differences - Recognizing the value that different perspectives and cultures bring to an organization.\nEducation, Licenses, Certifications:\nApprentice Trained Engine Technician (Preferred).\nVocational diploma from relevant technical institution. \nLocally valid driving permit.\nThis position may require licensing for compliance with export controls or sanctions regulations.\nExperience:\nMinimal level of workshop related experience required.\nBasic level knowledge of and/or experience with engine products.\nLocally valid driving permit.\n Required to assist other departement such like datacenter teams and shop work.\nTechnicians will need to travel to sites and stay in hotels. In many cases, the technicians travel on Sunday evenings\nTechnicians will also stand in for 24-hour callouts, although these are infrequent.\nThere will be a roster for this, resulting in on-call duty once a month.\nWe need technicians who are responsive and willing to work with the team, possibly bringing fresh ideas and comments to further improve our services.\nWe expect a good Dutch vocabulary. Additionally, proficiency in English is required as all our documents and reports are generated in English.","description_format":"text","description_chars":5957,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-31T05:35:37Z"}],"visa":[{"country":"NL","licensed_sponsor":true,"evidence":"Recognised sponsor of the Dutch immigration service (IND)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Highly skilled migrants and regular labour","cap_exempt":false,"checked_at":"2026-10-19T06:52:34+00:00","sources":["IND: public register of recognised sponsors (work)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/cummins-engine-field-service-technician-level-i-2","json_url":"https://alion.io/job/cummins-engine-field-service-technician-level-i-2.json","meta":{"generated_at":"2026-11-02T17:32:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758413},"rest":"https://alion.io/mcp/rest/get_company?id=1758413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcummins-engine-field-service-technician-level-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcummins-engine-field-service-technician-level-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcummins-engine-field-service-technician-level-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cummins-engine-field-service-technician-level-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcummins-engine-field-service-technician-level-i-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3562482}},{"tool":"search_jobs","arguments":{"company":"cummins.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3562482},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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