{"id":3088831,"url":"https://alion.io/job/cummins-engine-field-service-technician-level-ii-5","title":"Engine Field Service Technician - Level II","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":75,"ghost_share":0,"stale_share":0.827,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-22T12:47:40Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-03T03:17:59Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Summary\nThe Engine Field Service Technician - Level II is responsible for diagnosing, maintaining, and completing less complex repairs on engines and related components at customer sites. The role requires a strong customer focus, sound technical knowledge, effective troubleshooting skills, and adherence to Cummins’ safety, quality, and service standards.\nThe role may be considered for both internal and external candidates, based on relevant qualifications, technical capability, experience, and business requirements.\nKey Responsibilities\nDiagnose and complete less complex repairs on engines and related components at customer sites using approved procedures, service publications, specialized tools, and electronic service tools. \nEngage with customers in a courteous and professional manner, understand their needs, and provide prompt and effective service solutions. \nTranslate customer complaints into structured troubleshooting plans and identify failed components through appropriate diagnostic methods. \nPerform preventive maintenance activities in accordance with documented schedules, procedures, and technical standards. \nIdentify, prepare, and use the required parts, tools, equipment, and service information to complete repairs efficiently and accurately. \nApply knowledge of engine mechanical and electrical systems, including fuel, cooling, exhaust, aftertreatment, sensors, controls, and related systems, to diagnose and resolve issues. \nValidate completed repairs by confirming that the reported issue has been resolved and the equipment is operating as required. \nEscalate unresolved or complex technical issues to experienced Field Service Technicians, technical experts, or the Supervisor, as appropriate. \nAccurately complete service documentation, including service worksheets, timesheets, warranty claims, quality records, and required information in business systems. \nMaintain accurate customer, equipment, technical, and troubleshooting records to support service history and future diagnostics. \nIdentify additional service opportunities and communicate relevant customer needs to support service excellence. \nMaintain service vehicles, tools, and equipment in a clean, safe, and operational condition. \nComplete required technical and developmental training in line with individual skill requirements and business needs. \nComply with all applicable Health, Safety & Environmental policies, procedures, standards, and legislation, and promptly report incidents, hazards, or other concerns to site management and the Supervisor. \nPromote a professional, customer-focused, and safety-oriented approach across all field service activities. \n Key Competencies\nEffective Communication: Communicates clearly and professionally across different audiences and situations. \nCustomer Focus: Builds positive customer relationships and delivers solutions aligned with customer needs. \nDiagnostics & Troubleshooting: Uses structured troubleshooting approaches, technical information, service tools, and measurements to identify and resolve product issues. \nElectronic Service Tool Application: Selects and effectively uses appropriate electronic hardware and software tools for diagnosis, maintenance, and repair. \nEngine Systems Knowledge: Understands the interaction between mechanical and electrical engine systems and applies this knowledge to field diagnostics and repair. \nProduct Repair & Maintenance: Performs repairs, maintenance, component replacement, disassembly, and assembly in accordance with approved procedures and quality standards. \nService Documentation: Accurately records technical information, troubleshooting activities, repairs, and service outcomes in the required systems. \nTechnical Escalation: Recognizes issues requiring additional expertise and escalates them appropriately while ensuring complete documentation of troubleshooting performed. \nHealth & Safety: Demonstrates proactive safety behavior, identifies hazards, follows HSE requirements, and contributes to a safe working environment. \nManages Complexity: Analyzes technical information and applies sound judgment to resolve field service issues. \nSelf-Development: Demonstrates a willingness to learn, develop technical capability, and complete required training. \nDevelops Talent: Supports knowledge sharing and contributes to the development of colleagues where appropriate. \nValues Differences: Works effectively with people from diverse backgrounds and values different perspectives. \nQualifications\nVocational diploma/certificate from a relevant technical institution. \nApprentice-trained Engine Technician qualification is preferred. \nLocally valid driving permit/license. \nAny additional technical certifications relevant to engine, mechanical, electrical, or field service activities would be advantageous. \nThe position may require applicable licensing or authorization to comply with export control and sanctions regulations. \nSkills\nBasic to intermediate troubleshooting and diagnostic skills for engines and related systems. \nAbility to use mechanical and electronic service tools and diagnostic equipment. \nAbility to interpret service manuals, technical publications, diagnostic results, and repair procedures. \nBasic understanding of mechanical and electrical engine systems. \nAbility to perform preventive maintenance and less complex repairs independently. \nGood customer service and interpersonal skills. \nAbility to accurately complete service reports, warranty documentation, timesheets, and electronic service records. \nGood problem-solving and analytical skills. \nAbility to work safely and effectively at customer sites. \nAbility to identify when technical escalation is required. \nWillingness to travel and work in field/customer-site environments as required. \nExperience\nBasic level field service experience is preferred. \nIntermediate-level knowledge of and/or experience with engine products. \nExperience in engine maintenance, repair, troubleshooting, or related technical service environments. \nCustomer service experience, preferably in a technical or field service environment. \nExperience using diagnostic tools, service software, and technical documentation would be advantageous. \nCandidate Profile\nThe ideal candidate will be a technically capable and customer-focused professional who can independently handle routine field service activities and less complex engine repairs while recognizing when issues require escalation. The candidate should demonstrate strong safety awareness, willingness to learn, disciplined service documentation, and the ability to build effective customer relationships.\nKey account manager service for HHP segment.\nAdherence to Service Level Agreement (SLA), HSE guidelines and other business compliance.\n1. Have clear understanding of contract scope and discuss with all the concerned at dealership on the commencement of any new contract.\n2. Support dealership and solution team to prepare an accurate PM schedule.\n3. Failure trend analysis especially under LHP CAMC and ensure stocking of parts as per FTA through DAMs.\n4. Ensure the team reviews open SRN regularly and supporting dealership on PM and breakdown SLA compliance.\n5. Ensure 100 % utilization of contract cap value. Have a monthly review of parts consumption to be tracked and ensure consumption of supplied parts are as per agreed cap value of individual contract. Prepare proactive maintenances and parts replacement in order to prevent breakdowns and share with the customer as per capped value yearly.\n6. Ensure that vendor evaluation score should be above 95% for all the CAMC customers\nDevelop relationship with customer\n1. Prepare and update key / CAMC customer profiles highlighting decision-making positions. Update yearly\n2. Plan proactive customer engagement and comply. Plan monthly 10 customer / month\n3. Create 100% activities against all the action points decided in the meeting and track to close as per the agreed timelines. Also keep the customer posted with updates for the Open action items. Within 3 days of the meeting.\n4. Conduct QBR / MIS with key CAMC customers. Quarterly\n5. Identify critical success factor of all the key customer in the region and prepare customer support plan accordingly.\n6. Aim to improve the percentage of customer issues resolved on the first contact, minimizing escalations and enhancing overall customer satisfaction.\nPM Quality Enhancement\n1. ensure that all CAMC service KAMs carryout service quality audits at least for 5 DGs in a month based on 2 previous PMs done and share report with HOD, maintain a tracker with before and after audit status.\n2. Release consolidated report with findings and improvement plan and track the improvement in processes at dealership.\n3. Conduct preventative maintenance trainings per dealership. Cover all branches through Area offices KAMs\n4. Drive seasonal check-ups / maintenance campaigns. -> Seasons / geographical locations\n5. Audit DG sets older than 10 years through AO KAMs. min 5 DGs / month\n6. Drive alternator maintenance compliance with all the CAMC customers. Increase in Alternator maintenance SRNs by 20% over previous year.\n7. Conduct health checks and lube oil sample analysis. Prepare and release an yearly plan and release compliance status monthly.\nPredictive Maintenance Drive\n1. Analyse service data of 5 Key customer's in the area at least for last 2 years and identify parts support gaps and failure trend and take proactive measures to prevent the failures for HHP/LHP at key customers. Publish the analysis once in 6 months.\n2. Identify the engines having clocked more than 5000 hours or 5 years, whichever is earlier and carry out health check ups to demonstrate our value added services to customer.\n3. 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