{"id":2514102,"url":"https://alion.io/job/cummins-engine-field-service-technician-level-iii-5","title":"Engine Field Service Technician - Level III","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":94,"ghost_share":0,"stale_share":0.702,"repost_share":0.021,"time_to_fill_p50_days":22,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T08:00:07Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T18:16:05Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Summary\nProvides technical expertise and serves as a primary customer support contact for diagnosing, troubleshooting, and executing complex repairs and maintenance of engine products at customer sites. Applies advanced diagnostic skills, specialized tools, service procedures, and product knowledge to ensure timely and effective resolution of customer issues while maintaining high standards of safety, quality, and customer service.\nKey Responsibilities\nEstablishes and maintains productive customer relationships, ensuring prompt, professional, and efficient attention to customer needs.\nDiagnoses and completes complex repairs on engine products at customer sites using specialized tools, diagnostic equipment, service publications, and documented procedures.\nPerforms preventive maintenance activities on engines and related components in accordance with documented schedules, standards, and service requirements.\nTroubleshoots mechanical, electrical, electronic, fuel, cooling, exhaust, aftertreatment, driveline, controls, and sensor-related systems to identify root causes and resolve product issues.\nUses electronic service tools, software, and diagnostic equipment to interpret fault information, identify failed components, and determine appropriate repair actions.\nValidates completed repairs by confirming that the original customer concern has been resolved and the product is operating as expected.\nEscalates unresolved or complex technical issues to product specialists, technical experts, or supervisors, providing complete troubleshooting details and relevant technical information.\nProvides technical guidance, coaching, and knowledge transfer to technicians and apprentices; may provide work direction and review repair plans, parts lists, and related technical requirements.\nCompletes accurate service documentation, including service worksheets, timesheets, warranty claims, quality documents, customer/equipment information, and technical records through applicable systems or forms.\nIdentifies additional service and sales opportunities based on customer requirements and product/service needs.\nCompletes required technical and functional training in line with business and skill requirements and actively develops technical capabilities.\nMaintains service vehicles, tools, equipment, and work areas in a clean, safe, and operational condition.\nEnsures compliance with all applicable Health, Safety & Environmental policies, procedures, standards, and legislation.\nReports safety concerns, incidents, and other HSE issues to site management and the appropriate supervisor.\nSupports continuous improvement by sharing technical knowledge, field insights, and opportunities to improve service processes and customer experience.\n Key Competencies\nCustomer Focus: Builds strong customer relationships and delivers timely, customer-centric solutions.\nCommunicates Effectively: Communicates technical information clearly and adapts communication to different audiences.\nDiagnostics & Troubleshooting: Translates customer complaints into structured troubleshooting plans and applies appropriate diagnostic methods to identify root causes.\nElectronic Service Tool Application: Selects and effectively uses appropriate hardware, software, and electronic service tools to diagnose and resolve product issues.\nEngine Systems Knowledge: Understands the interaction of mechanical and electrical engine systems, including fuel, cooling, exhaust, aftertreatment, controls, sensors, and related systems.\nProduct Repair & Maintenance: Performs complex repairs, maintenance, disassembly, assembly, inspection, and component replacement in accordance with service guidelines and quality standards.\nTechnical Escalation: Recognizes issues requiring higher-level expertise and provides complete technical information to enable timely resolution.\nService Documentation: Accurately records customer, equipment, diagnostic, repair, and technical information in the applicable service management systems.\nManages Complexity: Analyzes complex technical information and applies structured problem-solving to resolve issues effectively.\nDevelops Talent: Coaches and supports technicians and apprentices by sharing technical knowledge and practical experience.\nManages Conflict: Handles customer or workplace conflicts professionally and works toward effective resolution.\nSelf-Development: Proactively builds technical and professional capabilities through formal and informal learning.\nHealth & Safety: Demonstrates proactive safety behaviors and contributes to a safe and injury-free workplace.\nValues Differences: Respects and leverages diverse perspectives, experiences, and cultures.\nQualifications\nVocational diploma/certification from a relevant technical institution in mechanical, electrical, automotive, diesel, or a related technical discipline.\nApprentice-trained Engine Technician qualification is preferred.\nLocally valid driving permit/license.\nRelevant technical certifications or licenses as required by local regulations and business requirements.\nThis position may require applicable licensing or compliance with export control and sanctions regulations.\nSkills & Experience\nSignificant experience in field service, engine service, or a related technical service environment.\nStrong working knowledge and hands-on experience with engine products and related systems.\nDemonstrated experience diagnosing and repairing complex mechanical and electrical/electronic engine issues.\nExperience using electronic diagnostic tools, service software, and specialized service equipment.\nAbility to interpret technical manuals, service publications, wiring diagrams, diagnostic results, and repair procedures.\nExperience performing preventive maintenance and complex repairs in a customer-site environment.\nStrong customer service and relationship management skills.\nExperience providing technical guidance, coaching, or knowledge transfer to junior technicians or apprentices is preferred.\nAbility to work independently at customer sites while effectively collaborating with technical experts, supervisors, and other stakeholders.\nStrong problem-solving, troubleshooting, documentation, and communication skills.\nCommitment to Health, Safety & Environmental standards and safe working practices.\nWillingness and ability to travel to customer locations as required for field service activities.\nKey Responsibilities:\n Service Delivery Monitoring: Oversee Service Delivery Process (SDP) at dealerships, conduct audits, identify gaps, and drive improvements for a robust process.\nDaily review and closure of critical breakdown and running-with-problem events by coordinating with customers, dealerships, and process owners.\n\nCustomer and Dealer Relationship Management: Build strong relationships with key customers, proactively conduct customer visits, and address their concerns effectively.\nConduct monthly/quarterly meetings with OEMs/GOEMs and document actions for closure.\n\n Performance Management: Monitor Net Promoter Score (NPS) at dealerships, analyze detractors/passives, and implement improvements.\nReview service KPIs, initiatives like SQM, Service Touch, Warranty, CEIT, and customer escalations with stakeholders.\n\nProcess Improvement: Ensure compliance with NEPI BCD requirements and facilitate dealership visits for alignment.\nConduct dealer score audits, share improvement recommendations, and work towards target achievement.\nEnhance Preventive Maintenance Compliance of Alternators/ NGPI Compliance\n\n Technical Support and Knowledge Sharing: Investigate product/system problems, identify causes, recommend solutions, and document findings.\nShare knowledge via Knowledge Management Systems (KMS), QSOL tickets, and training sessions.\nProvide onsite technical expertise as needed and assist in field action campaigns and VPI programs.\nImplement proactive and efficient SRN review and monitoring process to minimize downtime of electrical and controls components.\n\nTraining and Capability Building: Identify skill gaps in dealership engineers and collaborate with HODs to enhance technical team capabilities.\n\nProduct Quality and Feedback: Report product quality issues and unusual observations to relevant teams for resolution.\n\nAudit and Compliance: Conduct FSR/FSPR audits to ensure quality and hygiene, focusing on global failed codes.\n\n* Qualifications and Competencies Competencies:\nField Investigation and Support: Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process-related issues using proven problem-solving techniques.\nProduct Failure Reporting and Corrective/Preventive Action Systems: Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem-solving methods, failed parts transfer processes, data management tools, and project management practices.\nProduct Problem Solving: Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.\nTechnical Customer Management: Represents Cummins to customers by being the interface for all technical aspects; provides engineering data, documentation, and training to customers to support the design and integration of equipment.\nBeing Resilient: Rebounding from setbacks and adversity when facing difficult situations.\nCollaborates: Building partnerships and working collaboratively with others to meet shared objectives.\nCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\nCustomer Focus: Building strong customer relationships and delivering customer-centric solutions.\nDrives Results: Consistently achieving results, even under tough circumstances.\nManages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.\nResourcefulness: Securing and deploying resources effectively and efficiently.\nDiagnostics Application: Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment, and diagnoses computer software to isolate failed components.\nService Documentation: Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system.\nTechnical Escalation: Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise; captures all troubleshooting steps in the appropriate database.\nValues Differences: Recognizing the value that different perspectives and cultures bring to an organization.\nQualifications:\nCollege, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.\nThis position may require licensing for compliance with export controls or sanctions regulations.\nSkills and Experience:\nBasic to intermediate level of relevant work experience in technical roles is required.\nPrior experience in service delivery, technical support, or field engineering is preferred.\nDemonstrated ability to analyze, troubleshoot, and resolve technical problems efficiently.\nStrong communication, customer relationship, and project management skills","description_format":"text","description_chars":11643,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-14T09:30:00Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.566,"p_room":0.75,"age_days":21,"expected_fill_days":22,"reasons":["conf:5","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/cummins-engine-field-service-technician-level-iii-5","json_url":"https://alion.io/job/cummins-engine-field-service-technician-level-iii-5.json","meta":{"generated_at":"2026-11-05T18:58:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758413},"rest":"https://alion.io/mcp/rest/get_company?id=1758413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcummins-engine-field-service-technician-level-iii-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcummins-engine-field-service-technician-level-iii-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcummins-engine-field-service-technician-level-iii-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cummins-engine-field-service-technician-level-iii-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcummins-engine-field-service-technician-level-iii-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2514102}},{"tool":"search_jobs","arguments":{"company":"cummins.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2514102},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}