{"id":2727691,"url":"https://alion.io/job/cummins-general-manager","title":"General Manager","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":71,"ghost_share":0,"stale_share":0.901,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":146000,"period":"year","method":"role_country_seniority_unknown","sample_n":11353},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T16:27:07Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T02:23:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a talented General Manager to join our team specializing in Service Operations for our Albuquerque and Farmington branches in New Mexico.\nIn this role, you will make an impact in the following ways:\nLead branch operations through Branch Managers, ensuring strong performance across all operational functions and financial metrics.\n\nDevelop and execute the Annual Operating Plan, monitoring balanced scorecards, profit and loss performance, asset metrics, and overall business results.\n\nDrive business growth by leading market analysis, annual marketing and sales plans, and developing strong customer relationships, business partnerships, and strategic alliances.\n\nBuild a deep understanding of Cummins’ business across the region, globally, and across business units to identify opportunities and support effective business decisions.\n\nChampion customer satisfaction and service excellence by monitoring Net Promoter Score and Lens of the Customer results and fostering a strong customer-focused culture across branches.\n\nImprove branch service performance by managing warranty submissions and rejections, identifying recurring warranty issues, and improving Repair Event Cycle Time.\n\nEnsure compliance with health, safety, and environmental standards, oversee audits, and promote a culture of corporate responsibility that supports employees and local communities.\n\nLead, develop, and retain high-performing teams by coaching Branch Managers, establishing and monitoring work plans and Individual Development Plans, and creating opportunities for employee growth\n\n To be successful in this role you will need the following:\nStrong financial acumen to interpret key financial indicators, manage business performance, and make sound decisions that support profitability and growth.\n\nStrong business insight with the ability to understand market dynamics, customer needs, and business priorities to advance organizational goals.\n\nProven ability to build, develop, and engage effective teams, creating an environment where employees are motivated to perform, grow, and achieve shared objectives.\n\nExcellent communication and conflict management skills, adapting your approach to different audiences and handling challenging situations constructively.\n\nA strong customer focus, building trusted relationships and ensuring operations and service capabilities consistently meet customer expectations.\n\nA results-driven mindset, maintaining accountability and delivering strong business outcomes even in challenging or changing circumstances.\n\nAbility to champion a strong health, safety, and environmental culture, influencing leaders and employees to demonstrate positive and responsible behaviors.\n\nStrong understanding of service capability, capacity, and coverage, while demonstrating self-awareness and valuing different perspectives and cultures to support effective leadership and continuous improvement.\nEducation, Licenses, Certifications:\nCollege, university, or equivalent degree in required Business Administration, Engineering, or related subject required.\nSix Sigma Green Belt certification or Sponsor certification required.\nExperience:\nSignificant relevant experience required, including managerial and budgetary experience.\n\n The New Mexico GM is responsible for managing Service Operations in the Albuquerque and Farmington branches.\n\nMinimum 5+ years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial)\n\nDemonstrated experience leading service operations teams, including technicians, supervisors, and support staff\n\nProven ability to manage complex, multi-segment service environments with competing customer and operational priorities\n\nStrong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)\n\nExperience partnering cross-functionally with Service, Parts, and Sales to drive business performance\n\nCompensation and Benefits\nPlease note that the salary range provided is a good faith estimate on the applicable range. 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