{"id":2088287,"url":"https://alion.io/job/cummins-it-operations-support-specialist-2","title":"IT Operations Support Specialist","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":65,"ghost_share":0,"stale_share":0.923,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antwerp, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-08T12:04:31Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T23:09:09Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are looking for a talented IT Operations Support Specialist to join our team for our IT department in Rumst, Belgium\nIn this role, you will make an impact in the following ways:\nProvide reliable day-to-day operational support that ensures IT systems remain available, accurate, secure, and effective for end users.\n\nDeliver timely resolution of technical issues by troubleshooting, identifying root causes, and implementing sustainable corrective actions.\n\nSupport new employees with seamless technology onboarding, including hardware setup, system access, and user enablement.\n\nMonitor system and network performance, proactively identifying opportunities to improve reliability, efficiency, and service quality.\n\nPerform preventative maintenance, upgrades, and authorized system changes to minimize disruptions and maintain operational excellence.\n\nContribute to disaster recovery readiness and business continuity efforts, helping ensure resilience across supported IT environments.\n\nPartner with internal stakeholders and external vendors to deliver break/fix activities, installations, and service improvements that meet business needs.\n\nSupport regional IT projects and operational initiatives across multiple service lines, driving successful outcomes through collaboration, process compliance, and customer-focused service delivery.\n\n To be successful in this role you will need the following:\nStrong technical problem-solving skills with the ability to diagnose issues, perform root-cause analysis, and restore services efficiently.\n\nEffective communication and customer service skills to build trust, manage expectations, and guide users through IT processes and solutions.\n\nStrong organizational skills with the ability to balance competing priorities, meet service level agreements, and work effectively in a fast-paced environment.\n\nA proactive and adaptable mindset, demonstrating ownership, continuous learning, and the ability to work independently as well as within cross-functional teams.\n\n Education/ Experience:\nCollege, university, or equivalent degree in Computer Science, Information Technology, Business, or a related field, or an equivalent combination of education and relevant experience.\nBasic operational understanding of IT service lines, with developing expertise in one or more areas such as Manufacturing IT, Networking, Communications Services, Compute Facilities, Application Hosting, Hard Copy, or Desktop Services.\nExperience providing hands-on and remote technical support, including troubleshooting, equipment deployment, maintenance, and end-user assistance.\nExperience working with service management processes, including incident management, change management, service desk tools, and project delivery methodologies.\nAbility to collaborate with customers, vendors, and internal teams while supporting operational and project-related activities across multiple sites and countries.\nWillingness and flexibility to travel as needed to support operational requirements, installations, and project 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