{"id":1613071,"url":"https://alion.io/job/cummins-it-operations-support-specialist","title":"IT Operations Support Specialist","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":75,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":110000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Tanium","optional":false}],"status":"live","first_seen_at":"2026-08-18T02:08:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-21T03:22:12Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"The IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while driving continuous improvement across services.\nThis role is based out of our office in Perth.\nIn this role, you will make an impact in the following ways:\nOperations & Advanced Troubleshooting\nProvide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.\n\nDiagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).\n\nSupport server infrastructure, hosted applications, and lead remote teams during major incident resolutions.\n\nPerform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning.\n\nService Management & Governance\nManage incidents and requests from initiation through closure, maintaining high customer satisfaction and SLA compliance.\n\nEnforce Cummins IT governance, security standards, and operational guidelines.\n\nAuthor and update Standard Operating Procedures (SOPs) and technical knowledge base documentation.\n\nProject Delivery & Vendor Management\nServe as an active project team member executing IT service line deliverables using standard Project Management tools.\n\nCoordinate and supervise third-party vendors and contractors for onsite installations and hardware activities.\n\nTravel to regional Cummins facilities on short notice for critical hands-on operational or project tasks.\n\nContinuous Improvement\nAnalyze support trends to drive root-cause analysis and preventive measures.\n\nApply continuous improvement tools (e.g., Six Sigma) to enhance service delivery efficiency and reduce operational costs\n\nTo be successful in this role you will need the following:\nAssociate Degree, relevant industry training, or certifications preferred.\nITIL knowledge or certification desirable.\nMCSE certification preferred.\nExcellent written and verbal communication skills are required\n5 Plus years of experience in a similar role\nCompensation and Benefits\nCompetitive salary package\nIncome Protection continuance insurance\nDiscounts with select private health insurance, PC software/hardware and a range of vehicles.\nAnnual remuneration review\nParticipation in an annual variable compensation (bonus) program\nA range of personal and professional benefits\nOnsite parking\nEmployee Assistance Program available to employees\nPaid Parental leave (Conditions apply)\n\nAt Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.\n Experience:\n5 years of experience is preferred. Effectively balances and transitions between multiple IT functions and shifting priorities to meet business needs and SLA commitments. 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