{"id":1611493,"url":"https://alion.io/job/cummins-it-support-associate-level-ii-2","title":"IT Support Associate - Level II","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":24,"ghost_share":0,"stale_share":0.542,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dewas, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-29T06:01:56Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-08T00:03:00Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Summary:\nProvides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.\nMust work collaboratively with others.\nKey Responsibilities:\nPerforms IT production support for assigned area(s) according to documented processes.\nDiagnose and problem solve issues with IT hardware or software components with direction.\nMay require ability to install, configure, or disposition IT hardware and/or application issues.\nTroubleshoots assigned issues per department standards and escalates if unable to resolve.\nUses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.\nProvides one-on-one training for less experienced associates on IT support processes and tools.\nAssists with additional IT responsibilities as assigned.\nIs familiar with SLA / Operational Level Agreements between other IT Services Provided.\nCompetencies:\nCollaborates - Building partnerships and working collaboratively with others to meet shared objectives.\nCommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\nCustomer focus - Building strong customer relationships and delivering customer-centric solutions.\nInstills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.\nManages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.\nOptimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.\nSelf-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.\nSituational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.\nIncident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.\nTroubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.\nProblem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.\nValues differences - Recognizing the value that different perspectives and cultures bring to an organization.\nEducation, Licenses, Certifications:\nHigh school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.\nExperience:\nRequires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience. \nProvide advanced functional and technical support for Oracle ERP modules, including troubleshooting complex issues and coordinating resolution with global support teams.\nAnalyze business requirements and recommend Oracle ERP configuration changes, enhancements, or process improvements.\nLead root cause analysis for recurring Oracle ERP incidents and implement sustainable corrective actions.\nSupport Oracle ERP upgrades, patches, testing cycles, and production deployments.\nCoordinate and execute User Acceptance Testing (UAT), system validation, and post-implementation support activities.\nDevelop and maintain Oracle ERP reports, queries, dashboards, and data extracts to support business operations.\nMonitor ERP system performance, transaction processing, interfaces, and data integrity, ensuring minimal disruption to business operations.\nSupport integration of Oracle ERP with manufacturing, supply chain, quality, and third-party systems.\nPartner with business stakeholders to document requirements, process flows, and functional specifications.\nIdentify automation and digitalization opportunities leveraging Oracle ERP and related technologies.\nEnsure compliance with IT controls, change management procedures, audit requirements, and data governance standards.\nCreate and maintain functional documentation, knowledge articles, training materials, and support procedures.\nProvide guidance and mentoring to Level I associates and act as an escalation point for complex Oracle ERP issues.\nParticipate in cross-functional projects involving Oracle ERP enhancements, process optimization, and business transformation initiatives.\nCoordinate with Oracle support, vendors, and global IT teams to resolve critical incidents and drive continuous improvement.\nSupport month-end, quarter-end, and year-end business processes to ensure ERP system availability and transaction accuracy.\nPerform data analysis, reconciliation, and issue investigation using SQL and Oracle tools where required.\nDrive continuous improvement initiatives to enhance system reliability, user experience, and operational efficiency.","description_format":"text","description_chars":5402,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:20:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 847 · green card filings: 196","filings_12m":847,"filings_prev_12m":762,"green_card_filings_12m":196,"median_offered_wage_usd":105319,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Graduate Trainee, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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