{"id":1611490,"url":"https://alion.io/job/cummins-it-support-associate-level-ii","title":"IT Support Associate - Level II","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pithampur, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-29T06:01:11Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-05T23:30:16Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary:\nProvides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.\nMust work collaboratively with others.\nKey Responsibilities:\nPerforms IT production support for assigned area(s) according to documented processes.\nDiagnose and problem solve issues with IT hardware or software components with direction.\nMay require ability to install, configure, or disposition IT hardware and/or application issues.\nTroubleshoots assigned issues per department standards and escalates if unable to resolve.\nUses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.\nProvides one-on-one training for less experienced associates on IT support processes and tools.\nAssists with additional IT responsibilities as assigned.\nIs familiar with SLA / Operational Level Agreements between other IT Services Provided.\nCompetencies:\nCollaborates - Building partnerships and working collaboratively with others to meet shared objectives.\nCommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\nCustomer focus - Building strong customer relationships and delivering customer-centric solutions.\nInstills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.\nManages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.\nOptimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.\nSelf-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.\nSituational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.\nIncident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.\nTroubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.\nProblem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.\nValues differences - Recognizing the value that different perspectives and cultures bring to an organization.\nEducation, Licenses, Certifications:\nHigh school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.\nExperience:\nRequires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience. \nProvide advanced troubleshooting and root cause analysis for complex application, hardware, and infrastructure issues.\nAct as the primary support resource for Manufacturing IT applications such as Oracle, SFS, and other plant systems.\nSupport system integrations, upgrades, patches, and data migration activities.\nPerform SQL-based data analysis and troubleshooting.\nSupport digitalization and Industry 4.0 initiatives across manufacturing operations.\nAssist in implementing machine connectivity, OPC communication, and shop-floor automation solutions.\nSupport traceability, production monitoring, and manufacturing analytics systems.\nLead small-to-medium IT projects and enhancement initiatives.\nIdentify automation opportunities and implement process improvements to improve operational efficiency.\nCoordinate testing, UAT, deployment, and post-implementation support activities.\nMonitor and manage IT incidents, recurring issues, and problem management activities.\nEnsure compliance with IT standards, cybersecurity requirements, backup procedures, and change management processes.\nMaintain system documentation, support procedures, and knowledge articles.\nPartner with Manufacturing, Engineering, Quality, Supply Chain, and Operations teams to understand business requirements and deliver technology solutions.\nCoordinate with vendors, GCC teams, and third-party support organizations for issue resolution and project execution.","description_format":"text","description_chars":4728,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:20:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 847 · green card filings: 196","filings_12m":847,"filings_prev_12m":762,"green_card_filings_12m":196,"median_offered_wage_usd":105319,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Graduate Trainee, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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