{"id":3139258,"url":"https://alion.io/job/cummins-operations-manager","title":"Operations Manager","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":70,"ghost_share":0,"stale_share":0.886,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geraldton, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":80},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T06:00:27Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T14:52:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.\nWe believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.\nWe are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.\nThe Operations Manager role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.\nKey responsibilities:\nManages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.\nEnsures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.\nResponsible for all functions and financial metrics for the branch.\nManages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.\nDevelops and maintains business relationships with customers and develops new business partners and alliances for the branch.\nManages compliance with health, safety, and environmental standards and compliance.\nManages facilities maintenance; manages leases; recommends changes to facilities as appropriate.\nDevelops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.\nSkills required:\nBuilds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.\nCustomer focus - Building strong customer relationships and delivering customer-centric solutions.\nDecision quality - Making good and timely decisions that keep the organization moving forward.\nDevelops talent - Developing people to meet both their career goals and the organization’s goals.\nDrives results - Consistently achieving results, even under tough circumstances.\nFinancial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.\nCompensation and Benefits:\nAnnual Salary commensurate with experience \nSuperannuation \nParticipation in an annual variable compensation (bonus) program\nIncome protection insurance \nPC software/hardware and a range of vehicles\nSafety equipment / PPE and uniforms provided and a range of personal and professional benefits\n\nAt Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.\nTo be successful in this role you will need the following:\nCompetencies\nExperience leading a small team or working in a supervisor, team leader or senior operational role.\nClear potential and motivation to step into your first management position.\nA practical leadership style with the confidence to make decisions, solve problems and take accountability.\nStrong communication skills and the ability to build trusted working relationships.\nA customer-focused mindset and commitment to safety, quality, continuous improvement and developing commercial capability.\nThis is a hire-to-develop opportunity for an emerging leader ready to broaden their experience and grow into branch management. You will receive coaching, exposure to key business disciplines and increasing accountability as your capability develops.\nExperience:\nSignificant relevant experience required, including managerial and budgetary experience.\n Provides hands-on operational leadership across service and parts functions, supporting customer enquiries and escalations to ensure customer commitments and branch performance targets are achieved.\nMaintains business continuity by providing direct coverage for Service Advisor and Parts Advisor responsibilities during leave, vacancies, or periods of increased workload.","description_format":"text","description_chars":4574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-23T07:33:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cummins-operations-manager","json_url":"https://alion.io/job/cummins-operations-manager.json","meta":{"generated_at":"2026-10-25T22:43:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758413},"rest":"https://alion.io/mcp/rest/get_company?id=1758413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcummins-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcummins-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcummins-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cummins-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcummins-operations-manager"}]}