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and monitoring technician productivity and workmanship against standards. \nStrengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills. \nEnable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime. \nOptimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality. \nEnhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines. \nDeliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations. \nIncrease customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.\n To be successful in this role you will need the following:\nApply financial acumen to monitor branch performance, interpret key metrics, and make informed decisions that balance cost, productivity, and customer satisfaction. \nCommunicate clearly and consistently with technicians, customers, and stakeholders to ensure alignment on repair plans, priorities, and expectations. \nBuild strong customer relationships by delivering responsive, transparent, and solution-focused service that meets or exceeds expectations. \nDirect work effectively by prioritizing tasks, delegating responsibilities, and removing barriers to ensure efficient service execution. \nEnsure accountability by setting clear expectations, tracking progress against commitments, and addressing performance gaps promptly. \nNavigate and resolve conflict professionally, maintaining team cohesion and minimizing disruption to service delivery. \n Leverage technical expertise (diagnostics, electronic tools, and service documentation) to guide teams, validate repair quality, and ensure accurate, compliant records. \nManage technical escalation and warranty processes effectively while valuing diverse perspectives to drive better problem-solving, decision-making, and team performance.\n Education, Licenses, Certifications:\nCollege, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.\nThis position may require licensing for compliance with export controls or sanctions regulations.\nExperience:\nIntermediate level of relevant work experience in a technical field, including team leadership experience, required.\nAdditional Skills/Experience:\nKnowledge of Diesel and/or Nat Gas engines\nPrevious experience working in a shop service environment\nPrevious experience ‘scheduling, dispatching, and managing’ service personnel\nPrevious experience in coaching and developing technicians\nKnowledge of Cummins 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