{"id":3842786,"url":"https://alion.io/job/cummins-service-supervisor-7","title":"Service Supervisor","company":{"id":1758413,"name":"Cummins","domain":"cummins.com","url":"https://alion.io/company/cummins-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":109,"ghost_share":0,"stale_share":0.697,"repost_share":0.028,"time_to_fill_p50_days":22,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Round Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T20:30:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T16:12:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Round Rock, TX.\nIn this role, you will make an impact in the following ways:\nSupervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.\nCommunicate repair plans clearly to Technicians, aligning them with customer quotes.\nMonitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.\nSupport Technicians with first-level assistance and escalate technical issues when necessary.\nManage service logistics to ensure safety, quality, and efficiency in operations.\nReview and develop quotes for accuracy, keeping customers informed of repair status and changes.\nParticipate in continuous improvement by refining processes to meet evolving customer and organizational goals.\nMaintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.\n To be successful in this role you will need the following:\nFinancial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.\nCommunicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\nCustomer focus: Building strong customer relationships and delivering customer-centric solutions.\nDirects work: Providing direction, delegating, and removing obstacles to get work done.\nEnsures accountability: Holding self and others accountable to meet commitments.\nManages conflict: Handling conflict situations effectively, with a minimum of noise.\nDiagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.\nElectronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.Education, Licenses, Certifications:\nCollege, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.\nThis position may require licensing for compliance with export controls or sanctions regulations.\nExperience:\nIntermediate level of relevant work experience in a technical field, including team leadership experience, required.\n\n Safety Excellence and Safety First Mindset\n\nCustomer Experience Ownership\n\nManage / Supervise Service Technicians and Service Admins\n\nCompensation:\nPlease note that the salary range provided is a good faith estimate on the applicable range. 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