{"id":4095522,"url":"https://alion.io/job/curemd-implementation-specialist-2","title":"Implementation Specialist","company":{"id":96135,"name":"CureMD","domain":"curemd.com","url":"https://alion.io/company/cure-md","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":45,"ghost_share":0.022,"stale_share":0.489,"repost_share":0.022,"time_to_fill_p50_days":41,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-11T21:01:08Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Overview\nAs an Implementation Specialist, you'll guide healthcare organizations through the successful implementation and adoption of CureMD's healthcare technology solutions, including Electronic Health Records (EHR), Practice Management (PM), and Revenue Cycle Management (RCM). As the primary point of contact throughout the implementation journey, you'll partner with clients to plan, coordinate, and execute onboarding activities, optimize workflows, deliver training, and ensure a successful go-live.\nThis role blends project management, healthcare operations, technical expertise, and client consulting to deliver seamless implementations and exceptional customer experiences. Success in this role requires a highly organized, customer-focused professional with a passion for solving complex challenges, building lasting relationships, and helping healthcare organizations improve the way they deliver care through technology.\nThis is a full-time position based at CureMD’s New York headquarters in Manhattan’s Financial District, with a hybrid schedule of three days on-site and two days remote per week.\nJob Responsibilities\nPartners with clients to create and execute on-time implementation plans, balancing time and budget with high customer satisfaction.\nLeads key activities including workflow assessment and optimization, roll-out planning, training plan development, change management road-mapping, Go-Live Support. \nLiasons between internal and client teams to complete Data Migration, Content Development, Interfaces, Enrollment, and Billing Configuration workflows. \nTravel nationally to deliver onsite training and go-live support. \nDevelops and maintains expertise on all CureMD solutions. \nFollows established project management SOPs and methodology, ensuring consistency from implementation to implementation. \nWorks closely with Implementation leadership to constantly evaluate and improve the onboarding experience. \nProvides end-user training as needed. \nMentors Implementation Associates (IA) as needed. \nWho You Are\nYou're a kind, passionate, and collaborative problem-solver who values the opportunity to think beyond the way things are. You enjoy building relationships, solving complex challenges, and helping customers successfully adopt technology. You're excited by the prospect of rolling up your sleeves to make a meaningful impact every day.\n2+ years of experience implementing and training users on healthcare software systems, preferably EMR/EHR solutions. \nStrong customer service experience, ideally within the healthcare technology industry. \nExcellent written, verbal, and presentation skills. \nExperience developing and delivering organized, sequential training programs for end users. \nExceptional attention to detail, organizational, and time management skills. \nStrong technical troubleshooting and problem-solving abilities. \nAbility to quickly learn new technologies and confidently train and support users. \nAbility to manage multiple implementation and training schedules simultaneously. \nProven project management experience with success managing timelines, customer expectations, and project deliverables. \nProven ability to collaborate effectively with cross-functional internal teams and external customers. \nBachelor's degree or equivalent professional experience. \nWillingness to travel up to 40% and work flexible hours as business needs require. \nPreferred Qualifications\nExperience with EHR and/or Practice Management (PM) implementations in multi-specialty or enterprise ambulatory practices. \nClinical experience in an ambulatory or outpatient care setting. \nKnowledge of or experience with Revenue Cycle Management (RCM). \nExperience supporting clinical or community oncology practices, with an understanding of oncology workflows, terminology, and practice operations is a plus. \nExperience using business intelligence and reporting tools. \nPMP, CAPM, Lean, or other project management certification preferred. \nCompensation & Benefits\n$80,000-$90,000 annually, commensurate with experience, skills, and qualifications. \nComprehensive medical, dental, and vision insurance beginning on your first day of employment, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options. \n100% company-paid short-term disability, long-term disability, and group life insurance. \n401(k) retirement plan with a 100% employer match up to 4%. \nGenerous paid time off (PTO) and paid company holidays. \nHybrid work schedule based in our New York City headquarters, located in the heart of the Financial District. \nCompany-sponsored meal benefit through Grubhub. \nOpportunities for career growth and advancement within a fast-growing healthcare technology organization. \nA collaborative, entrepreneurial culture that values innovation, meaningful impact, and continuous professional growth.","description_format":"text","description_chars":4857,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Retirement plans","Vision 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