{"id":1195379,"url":"https://alion.io/job/current-coovp-operations-member-firm","title":"COO/VP Operations, Member Firm","company":{"id":450371,"name":"Current","domain":"current.co","url":"https://alion.io/company/current-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":15,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States","Tucson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":240000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":300000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T16:59:46Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T20:34:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Company\nAt Current, everything starts with people. We believe that when you invest in talent through opportunity, development, and support, you unlock growth for individuals, firms, and clients alike. That’s why we’ve built a platform designed to give our people access to more: more learning, more collaboration, and more ways to grow their careers than any single firm could offer on its own.\nFounded in 2023, Current has rapidly become one of the fastest-growing accounting platforms in the country, partnering with more than 40 leading accounting firms across the United States. Today, our community includes over 2,000 professionals, 30+ offices nationwide, and a growing global workforce that supports clients around the world. Backed by Thrive Capital, Bessemer Venture Partners, and Springdale Industries, Current is investing heavily in technology, artificial intelligence, and workforce innovation to help modernize the profession. Our leadership team has a proven track record of building and scaling successful businesses, with prior ventures generating more than $3 billion in combined enterprise value.\nWe’re building something bigger than a traditional accounting firm: a platform where talented people can grow faster, learn more, and do more meaningful work. Whether you join Current, one of our partner firms, or our global team, you’ll be part of a community shaping the future of the profession.\nAbout the Role\nThe Chief Operating Officer (COO) is a key executive leader responsible for building the “firm of the future” - combining best-in-class professional services operations with process engineering, data/AI enablement, and modern technology to deliver a step-change in client experience, margin, and scalability.\nThis is a hands-on operator who can:\nTranslate strategy into operating cadence, measurable outcomes, and sustained execution\n\nEngineer and standardize end-to-end workflows across service lines\n\nLead technology-enabled transformation (AI, automation, workflow, data, client-facing platforms)\n\nInfluence partners and senior stakeholders through change while strengthening culture and client trust\n\nKey responsibilities\nOperating model & performance leadership\nOwn firmwide operations across offices and functions; ensure consistent execution and a high-accountability culture.\n\nEstablish an operating cadence: weekly metrics reviews, monthly business reviews, quarterly planning, and clear ownership of initiatives.\n\nDefine and manage KPIs that matter (capacity utilization, cycle time, SLA adherence, quality/rework, realization, NPS/CSAT, talent retention).\n\nIdentify constraints to growth and remove bottlenecks through systems, process, and org design.\n\nTransformation, process engineering & continuous improvement\nMap and redesign end-to-end workflows (onboarding → delivery → review → billing → renewal) with a focus on speed, quality, and scalability.\n\nBuild a lean/process-improvement capability inside the firm (standards, playbooks, training, continuous improvement loops).\n\nStandardize SOPs, templates, and controls to ensure quality and compliance while enabling delegation/offshoring where appropriate.\n\nTechnology & AI enablement\nPartner with leadership to define a practical tech roadmap (workflow tools, practice management, document management, data platforms, client portals, AI copilots/agents).\n\nLead change management for technology adoption: pilot, measure, refine, and scale.\n\nEstablish governance for AI use (risk, privacy, compliance, review controls) in collaboration with Risk/Compliance and IT.\n\nDrive automation of routine work and elevate the team to higher-value advisory activities.\n\nStakeholder leadership & change management\nServe as a trusted advisor to partners and practice leaders; influence without relying on authority.\n\nAlign cross-functional teams (Tax, Audit/Assurance, CAS, Advisory, Client Service, HR, IT, Finance) around shared outcomes.\n\nCommunicate clearly and consistently: what is changing, why, when, and how success will be measured.\n\nReinforce a culture of excellence, learning, innovation, and client-first delivery.\n\nTalent, organization & shared services\nBuild and develop a high-performing operations leadership bench (ops, client service operations, PMO, enablement).\n\nPartner with HR to design scalable org structures, role clarity, performance systems, and training.\n\nOversee shared services and operational infrastructure (HR Ops, IT Ops, Finance Ops, Admin) as applicable; ensure service levels and reliability.\n\nIntegration (as relevant)\nSupport integration of acquired practices into the flagship operating model (process, technology, operating cadence, and culture).\n\nCreate repeatable integration playbooks and “day 1 → day 90” execution plans.\n\nIdeal candidate profile\n12+ years of operational leadership in professional services (accounting, consulting, legal, or adjacent), with responsibility for multi-team execution.\n\nProven track record leading technology-enabled transformation (workflow modernization, automation, data/analytics, AI enablement).\n\nStrong process engineering mindset (Lean/Six Sigma or equivalent experience welcomed but not required).\n\nAble to operate at both executive altitude (strategy, stakeholder influence) and in the details (process mapping, metrics, adoption).\n\nDemonstrated ability to lead change in partner-led or matrixed environments.\n\nExcellent communication, facilitation, and conflict navigation skills.\n\nHigh judgment around risk, quality, and compliance in regulated professional services.\n\nPreferred (not required)\nExperience in PE-backed platforms, roll-ups, or multi-site professional services organizations\n\nExperience building a delivery model that uses shared services / global delivery effectively\n\nCPA, MBA, or other relevant credential\n\nWorking style\nResults-first, metric-driven operator who builds durable systems\n\nComfortable in ambiguity; can structure problems and drive execution\n\nCollaborative, low-ego leader who raises the bar while bringing people along\n\nCurious and pragmatic about AI and technology - focused on adoption and outcomes, not hype\n\nWhat success looks like (12-24 months)\nCore delivery workflows are documented, measured, continuously improved, and scalable across offices\n\nThe firm operates with clear operating metrics and predictable throughput (capacity, cycle time, quality)\n\nAI/automation is embedded into daily work in a controlled, compliant way - improving quality and freeing capacity\n\nClient experience is measurably stronger (responsiveness, proactive insights, consistency)\n\nA repeatable operating model is established and ready to export to other firms\n\nCompensation & Benefits\nThe total rewards package at Current includes base salary and benefits.\nOur salary ranges are competitive within the accounting industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.\nWe provide a robust benefits package, including:\nHealth, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)\n\nCompany-Paid Life and Long-Term & Short-Term Disability Insurance\n\nAncillary Benefits such as supplemental life insurance, critical illness, and accident insurance\n\nClassic Safe Harbor 401(k) Plan with employer contributions\n\nOpportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning\n\nEqual Opportunity\nWe are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other applicable legally protected characteristic.","description_format":"text","description_chars":7826,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-24T18:39:23Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":300000,"is_top_pay":true},"html_url":"https://alion.io/job/current-coovp-operations-member-firm","json_url":"https://alion.io/job/current-coovp-operations-member-firm.json","meta":{"generated_at":"2026-09-26T01:30:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1487,"day_limit":5000,"remaining_today":3513,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}