{"id":1689239,"url":"https://alion.io/job/currentlighting-field-service-operations-professional-2","title":"Field Service Operations Professional","company":{"id":1995588,"name":"Current Lighting","domain":"currentlighting.com","url":"https://alion.io/company/currentlighting","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74960,"max":93700,"currency":"USD","period":"year","gross":null,"usd_annual":93700},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-01T12:10:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T00:21:16Z","board_verified":false,"closed_at":"2026-10-14T00:21:16Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Field Service Operations Professional\nFull-Time | Salaried\nRemote\nReports to Manager, Field Services\nPosition Summary\nThe Field Service Operations Professional is responsible for managing and coordinating field service operations across a network of internal and third-party service providers. This role is the main contact for anything related to field service execution, vendor relationships, workforce coverage, customer communication, and operational reporting. The position oversees service request intake through completion, coordinates field resources, maintains service partner coverage in assigned territories, and supports financial administration through purchase order management and invoice auditing. The role works closely with customers, manufacturer representatives, service providers, Field Service Engineers, and internal teams to ensure timely and professional service delivery.\nKey Responsibilities\nManage startup, warranty, maintenance, and service activities across company and contracted service resources.\nSchedule and dispatch field personnel while optimizing resource utilization and service response times.\nManage service requests from initiation through completion, ensuring timely communication, documentation, and resolution.\nServe as the primary liaison between customers, manufacturer representatives, service partners, field personnel, and internal stakeholders.\nMonitor service coverage and identify gaps in geographic regions, recruiting and onboarding qualified third party service providers as needed.\nMaintain relationships with contracted service organizations and monitor performance, responsiveness, and compliance with company standards.\nCoordinate replacement parts, materials, equipment, and other resources required to support field activities.\nCreate and manage purchase orders for subcontractors, vendors, and service-related activities.\nReview and audit service invoices against approved scope, contracted rates, purchase orders, and service documentation prior to payment approval.\nTrack service metrics, open work orders, vendor performance, and operational KPIs.\nMaintain accurate records within service management systems and support reporting activities for management.\nEscalate service issues, customer concerns, coverage challenges, and operational exceptions as appropriate.\nManage the various training opportunities and logistics through effective communication with training team, attendees, and various trainers.\nOversee the FSE Councils through communications with Engineering, Product Management and development of up-to-date Share point site data.\nUtilize Blue Volt tool to establish FSE videos and knowledge assessments to ensure FSE certification is provided to authorized and knowledgeable FSEs.\nOwn ARC maintenance to ensure current information is posted timely.\nHost FSE calls monthly and coordinate with knowledge experts and speakers to establish monthly agenda. \nMentor technical support team with Data Center-Dualite to establish increasing internal knowledge.\nQualifications\nAssociate degree in Business Administration, Operations Management, Supply Chain, or related field preferred.\n5+ years of experience in service coordination, field operations, dispatch, vendor management, customer support, training initiatives or related operations.\nExperience managing third party contractors, service providers, or vendor relationships preferred.\nExperience creating purchase orders, reviewing invoices, and supporting operational financial processes.\nProficiency with Microsoft Office Suite and service management platforms such as ConnectWise, Salesforce, ServiceNow, or similar systems.\nStrong organizational, communication, and problem-solving skills with exceptional attention to detail.\nAbility to manage multiple priorities in a fast-paced environment while maintaining high levels of communication and customer service.\nAbility to work independently while collaborating effectively with cross-functional teams.\nPreferred Skills\nField service operations or service network management experience.\nContract administration and vendor performance management.\nKPI reporting and operational analytics.\nExperience supporting technical service organizations within industrial, manufacturing, power, automation, or HVAC industries.\nCompensation\nThe position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $74,960-$93,700.\nBenefits and Perks\nThe Highlights:\nAll around competitive culture where together we strive to:\nApproach each day with a tenacious curiosity\nCommunicate openly and honestly- internally and externally\nWork hard, take risks, fail fast…learn and move on\nEmbrace diversity and welcome opposing thoughts\nEmpower and develop each other\nWe have an open and inclusive culture where you’ll learn and grow through programs and resources like:\nQuarterly company all employee meetings\nManagement and Leadership development\nInitiatives and special projects with executive leadership exposure\nAccess to top-notch learning courses through LinkedIn Learning\nRegular manager check-ins to drive performance and career growth\nOur more standard benefits\nFull-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work\nPaid Company Holidays\nA comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance \n401(k) retirement program with a fully vested immediate company match\nFlexible Spending Account options for pre-tax employee allocations\nEqual Opportunity Employer\nCurrent is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com","description_format":"text","description_chars":6228,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T10:47:29Z"},{"event":"close","at":"2026-10-14T00:21:16Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":93700,"is_top_pay":true},"html_url":"https://alion.io/job/currentlighting-field-service-operations-professional-2","json_url":"https://alion.io/job/currentlighting-field-service-operations-professional-2.json","meta":{"generated_at":"2026-10-14T06:35:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1995588},"rest":"https://alion.io/mcp/rest/get_company?id=1995588"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcurrentlighting-field-service-operations-professional-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcurrentlighting-field-service-operations-professional-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcurrentlighting-field-service-operations-professional-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/currentlighting-field-service-operations-professional-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcurrentlighting-field-service-operations-professional-2"}]}