{"id":3991925,"url":"https://alion.io/job/cursor-customer-success-strategy-operations-manager-2","title":"Customer Success Strategy & Operations Manager","company":{"id":16873,"name":"Cursor","domain":"cursor.com","url":"https://alion.io/company/cursor","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States","Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":250000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":300000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:05:45Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T00:32:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.\nSpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.\nCUSTOMER SUCCESS STRATEGY & OPERATIONS MANAGER\nWe’re hiring a Customer Success Strategy & Operations Manager to help us deliver customer value and reach. We built our foundation around our coding product and engineering users. As we expand into general knowledge work and new use cases, our customer value delivery needs to evolve with it.\nOur customers vary in type and size, and our goal is to unlock exceptional value for everyone. You’ll begin as a generalist across Customer Success, with a focus on solutions architecture, digital and scaled motions and the opportunity to develop deep expertise in a business unit end to end as we grow. You’ll partner with senior leaders to understand what’s working, what isn’t, and how to adapt the customer experience to drive value realization, retention, and growth.\nYou bring an analytical mindset and an orientation toward rapid experimentation. You’ll identify usage patterns that predict customer growth or churn, turn them into signals and plays the team can use, and help run experiments to learn what works so we can apply those learnings forward. The teams you will support are technical and experienced. They need a strategy and operations partner who brings insight and rigor that helps them make the right big bets and move with pace in bringing them to life.\nYou’ll be a thought partner to senior leadership and a hands-on operator who builds the models, insights and systems that help our teams stay agile and deliver on our goals. This isn’t a pure strategy role or a pure analyst role: you’ll set direction with leadership in one meeting and build the model behind it in the next.\nOur organization is flat, and our team is small and talent-dense. You’ll have an outsized impact on our customers and the company’s trajectory. We’re looking for someone who is truth-seeking, collaborative, analytical, and loves to build.\nRESPONSIBILITIES:\nDesign segmentation, coverage and capacity models so each customer gets the service model that drives growth and headcount goes where it has the most impact\n\nDefine the core Customer Success metrics and compensation models, and build the dashboards and tools that put the right KPIs in front of frontline teams and leadership\n\nAnalyze product usage to find the patterns that predict activation, expansion, retention and churn, then turn them into signals and plays the team can act on\n\nDesign and run rapid experiments with clear hypotheses and control groups, then scale what works and retire what doesn't\n\nBuild the leadership operating cadence, including business reviews, planning and decision forums, and track business performance so trends become specific actions with owners\n\nHelp build the scaled engagement model as one system that connects data, tooling, digital touchpoints and human coverage\n\nBASIC QUALIFICATIONS:\n5+ years of experience in revenue strategy and operations, customer strategy and operations, or business operations\n\nExperience analyzing product usage data with SQL or a comparable analytics tool\n\nPREFERRED SKILLS AND EXPERIENCE:\nExperience supporting digital, scaled, self-serve, customer success or technical services teams\n\nExperience building experimentation frameworks to measure the causal impact of customer programs\n\nExperience building headcount, capacity, segmentation or coverage models\n\nExperience designing customer health scores or maturity models\n\nExperience partnering with Marketing and Product on lifecycle or in-product programs\n\nBackground in data science or analytics\n\nCustomer-facing experience\n\nExperience with consumption-based pricing models\n\nExperience building a strategy and operations function from the ground up\n\nCOMPENSATION AND BENEFITS:\nThe annual compensation range for this role is listed below.\nAnnual Salary:\n$250,000 - $300,000 USD\nYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.\nBase salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.","description_format":"text","description_chars":5072,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Code Intelligence","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-11-09T23:45:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":89,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":300000,"is_top_pay":true},"html_url":"https://alion.io/job/cursor-customer-success-strategy-operations-manager-2","json_url":"https://alion.io/job/cursor-customer-success-strategy-operations-manager-2.json","meta":{"generated_at":"2026-11-11T02:32:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16873},"rest":"https://alion.io/mcp/rest/get_company?id=16873"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcursor-customer-success-strategy-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcursor-customer-success-strategy-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcursor-customer-success-strategy-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cursor-customer-success-strategy-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcursor-customer-success-strategy-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3991925}},{"tool":"search_jobs","arguments":{"company":"cursor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3991925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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