{"id":3241454,"url":"https://alion.io/job/cushman-wakefield-account-director-3","title":"Account Director","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States","Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":182750,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-31T06:49:51Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Job Title\nAccount DirectorJob Description Summary\nThe Account Director is the executive account leader responsible for the strategic, operational, financial, commercial, and relationship performance of one or more complex client accounts within Cushman & Wakefield Global Occupier Services. This role serves as the primary integrator across the client, C&W service lines, and enterprise partners.The Account Director translates the client’s business priorities into an integrated real estate and workplace strategy, establishes the governance and operating model required for consistent execution, and ensures measurable business outcomes. The position is accountable for client satisfaction, service excellence, profitability, contract compliance, talent leadership, risk management, transformation, renewals, and organic growth. The role typically oversees a strategic account or portfolio with annual revenue exceeding $5 million, subject to account complexity and organizational design.\nJob Description\nScope of Leadership\nProvide executive leadership across one or more integrated service lines, geographies, business units, and client stakeholder groups. \nLead large, multidisciplinary, and matrixed account teams, including resources who may not report directly to the position. \nOwn end-to-end account performance, including service delivery, financial results, contract obligations, client experience, talent outcomes, risk, and growth. \nOperate as a strategic advisor to senior client leaders and as the senior C&W representative for the assigned relationship. \nPotential Service Lines\nIntegrated Facilities Management, including engineering, environmental health and safety, sustainability, workplace experience, and supply chain management \nProject and Development Services \nTransaction Management \nSpace Management, Planning, and Occupancy \nPortfolio and Lease Administration \nWorkplace and Portfolio Strategy \nData, Analytics, Technology, and Performance Management \nEssential Responsibilities\nExecutive Client Leadership and Strategy\nServe as the executive sponsor and trusted advisor to senior client stakeholders, building durable relationships across corporate real estate, finance, procurement, risk, technology, operations, and business leadership. \nMaintain a thorough understanding of the client’s enterprise strategy, operating model, culture, risk profile, financial objectives, and real estate priorities. \nTranslate client objectives into an integrated account vision, multi-year strategy, annual account plan, and measurable performance commitments. \nProvide informed recommendations on portfolio optimization, workplace transformation, service delivery models, outsourcing, cost efficiency, and organizational effectiveness. \nAnticipate emerging needs and proactively bring the full C&W platform to address client priorities. \nService Delivery, Governance, and Transformation\nEstablish and lead a disciplined governance framework, including executive steering committees, business reviews, operational reviews, risk reviews, and escalation protocols. \nDefine and maintain service delivery standards, key performance indicators, service-level agreements, operating procedures, controls, and continuous improvement plans. \nEnsure consistent and integrated delivery across all contracted service lines, locations, partners, and geographies. \nLead account mobilizations, transitions, stabilization efforts, organizational changes, technology implementations, and other transformation initiatives. \nUse quantitative and qualitative analytics to identify trends, improve outcomes, prioritize investment, and support evidence-based decisions. \nChampion innovation, standardization, automation, and best-practice adoption while ensuring solutions remain aligned with client requirements. \nFinancial and Commercial Performance\nOwn account revenue, profitability, forecasting, budgeting, working capital, cost management, and overall P&L performance. \nEstablish financial controls and operating rhythms that support accurate reporting, timely decision-making, and achievement of contractual and business commitments. \nProvide disciplined contract management, including interpretation of obligations, deliverable tracking, change control, pricing, scope management, and commercial issue resolution. \nLead contract renewals, renegotiations, scope extensions, and pricing strategies in partnership with Finance, Legal, Procurement, and Client Solutions. \nIdentify and execute organic growth opportunities that expand share of wallet, add service lines, and increase enterprise value for the client and C&W. \nRisk, Compliance, and Operational Resilience\nOwn the account risk framework and ensure timely identification, escalation, mitigation, and resolution of operational, contractual, financial, supplier, safety, technology, and reputational risks. \nPartner with the client and C&W risk, legal, compliance, information security, business continuity, and environmental health and safety teams to meet applicable obligations. \nEnsure the account operating model supports the heightened governance, control, confidentiality, audit, business continuity, and operational resilience expectations of a specialized financial services environment. \nMaintain effective issue and dispute resolution processes that protect the client relationship and C&W’s contractual and commercial interests. \nEnsure corrective actions are documented, owned, tracked, and closed. \nTalent and Organizational Leadership\nDesign and maintain an effective account organization aligned with client needs, contractual commitments, financial plans, and future growth. \nAttract, select, retain, develop, and engage high-performing talent across disciplines and locations. \nLead talent reviews, succession planning, performance management, capability development, workforce planning, and leadership development in partnership with People teams. \nCreate an inclusive, accountable, collaborative, and client-focused culture that promotes safety, integrity, innovation, and continuous improvement. \nCoach account leaders, establish clear decision rights, and hold individuals and teams accountable for outcomes. \nPlan for leadership continuity and ensure critical roles have appropriate succession and contingency coverage. \nEnterprise Collaboration and Business Development\nLead collaboration across Finance, People, Legal, Procurement, Technology, Marketing, Client Solutions, Research, service lines, and local market leadership. \nMobilize the broader C&W platform to solve complex client challenges and deliver integrated solutions. \nContribute to regional and GOS leadership priorities, service delivery strategy, operating model design, pricing, pursuits, presentations, and responses to requests for proposals. \nRepresent C&W with clients, suppliers, industry partners, and other external stakeholders in a manner consistent with company values and business objectives. \nMeasures of Success\nClient satisfaction, executive relationship strength, and retention \nAchievement of revenue, profitability, forecast accuracy, and working-capital objectives \nDelivery against contractual commitments, KPIs, SLAs, and governance requirements \nGrowth through renewals, service expansion, and increased share of wallet \nRisk reduction, control effectiveness, audit readiness, and issue resolution \nTalent retention, engagement, succession readiness, and leadership capability \nExecution of transformation, innovation, productivity, and continuous improvement initiatives \nKey Competencies\nExecutive Presence and Client Leadership\nStrategic Thinking and Business Acumen\nCommercial and Financial Management\nIntegrated Service Delivery Leadership\nGovernance, Risk, and Contract Management\nTransformation and Change Leadership\nTalent Development and Organization Design\nMatrix Leadership and Enterprise Collaboration\nNegotiation, Influence, and Conflict Resolution\nData-Driven Decision-Making\nCommunication and Presentation Skills\nInnovation and Continuous Improvement\nEducation\nBachelor’s degree required in business, finance, real estate, engineering, facilities management, or a related field. \nMaster’s degree, MBA, or relevant advanced professional credentials preferred. \nRequired Experience\n10 or more years of progressive leadership experience in corporate real estate, facilities management, workplace services, outsourcing, consulting, financial services, or a related industry. \nDemonstrated success leading a large or complex integrated services account with accountability for client relationships, P&L performance, service delivery, contract governance, talent, and growth. \nExperience directly leading multidisciplinary teams and influencing large matrixed organizations across functions and geographies. \nExperience engaging executive stakeholders and translating business strategy into real estate, workplace, portfolio, and operating plans. \nExperience managing complex contracts, commercial negotiations, renewals, expansions, risks, and performance obligations. \nExperience leading significant change, transformation, transition, stabilization, or technology-enabled improvement initiatives. \nPreferred Experience and Qualifications\nExperience supporting a financial services, insurance, investment, fintech, payments, or similarly regulated and risk-sensitive organization. \nWorking knowledge of operational resilience, business continuity, information security, supplier risk, regulatory expectations, internal controls, and audit environments as they relate to workplace and real estate services. \nExperience across multiple GOS service lines, including Integrated Facilities Management, Project and Development Services, Transaction Management, Portfolio Administration, Occupancy Planning, Workplace Strategy, or Data and Analytics. \nDemonstrated record of improving client satisfaction, account profitability, operational performance, talent outcomes, and organic growth. \nAbility to travel as needed and operate effectively in a fast-paced, highly matrixed, client-facing environment. \nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $ 182,750.00 - $215,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":11734,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-25T16:18:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.275,"p_room":0.28,"age_days":44,"expected_fill_days":7,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/cushman-wakefield-account-director-3","json_url":"https://alion.io/job/cushman-wakefield-account-director-3.json","meta":{"generated_at":"2026-10-31T14:28:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushman-wakefield-account-director-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushman-wakefield-account-director-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushman-wakefield-account-director-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushman-wakefield-account-director-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushman-wakefield-account-director-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3241454}},{"tool":"search_jobs","arguments":{"company":"cushmanwakefield.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3241454},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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