{"id":2983425,"url":"https://alion.io/job/cushman-wakefield-application-support-analyst","title":"Application Support Analyst","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53887,"max":63396,"currency":"USD","period":"year","gross":null,"usd_annual":63396},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T18:26:03Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Title\nApplication Support AnalystJob Description Summary\nThe Application Support Analyst provides critical client support at the Global, Regional, and Property/Entity levels. This role focuses on ensuring the effective use of enterprise systems such as Yardi Voyager, Nexus (Bottomline), MRI, and related applications. As the primary point of support for these technologies, the analyst serves as a subject matter expert, providing guidance on system functionality, resolving complex issues, delivering high-quality client software support within defined budgets and SLAs and promoting best practices for accurate and efficient accounting processes. By collaborating with cross-functional teams and stakeholders, the Technology Solutions Analyst drives operational excellence, system optimization, and a seamless user experience across the organization.Job Description\nCore Responsibilities:\nMonitor and manage the ServiceNow queue, ensuring timely response to client requests\nResolve AP/AR transactional issues across supported modules and business functions\nValidate and support Analytical/Custom/Scheduled/Standard report issues\nResolve request requiring programming language (SQL) data fix packages\nConfigure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, Tasks\nProvide compliance audit reports: SOC1, AC18, UAR\nPerform data imports/exports for client onboardings, transitions and on-demand projects\nSupport object-related issues: bank, contact, lease, property, tenant, user, vendor, workflow\nValidate and advise on employee/user setup access and permissions issues\nPerform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job type\nLead and facilitate the daily Change Management (CHG) deployment process\nCollaborate with Dev Team to organize/deploy Prod Release items and document outcomes\nWork with Platform, Design, and Dev teams to optimize system performance\nCommunicate systemwide updates, product enhancements, and Support projects to user base\nCreate and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) use\nProvide guidance on best practices for standard system operations and procedures\nTroubleshoot system errors and analyze data anomalies to ensure operational continuity\nLiaise with third-party vendors and support teams to resolve escalated issues\nIdentify and communicate opportunities for system optimization and user training\nAnalyze service request trends and collaborate with clients to reduce recurring incidents\nPrepare and interpret client metrics and status reports\nEngage stakeholders to support resolution of business challenges\nProvide support on additional tasks and projects as required\nPosition Requirements:\n2-3 years support experience - Nexus (Bottomline) / MRI / Yardi Voyager 7S\nFluency in SQL programming language\nStrong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools\nGeneral accounting knowledge\n1+ year of experience supporting accounting or real estate software\nBachelor's Degree (preferred)\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $ 53,887.03 - $63,396.50Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":4717,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-21T08:02:55Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.698,"p_room":0.55,"age_days":8,"expected_fill_days":7,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":63396,"is_top_pay":false},"html_url":"https://alion.io/job/cushman-wakefield-application-support-analyst","json_url":"https://alion.io/job/cushman-wakefield-application-support-analyst.json","meta":{"generated_at":"2026-10-22T18:49:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushman-wakefield-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushman-wakefield-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushman-wakefield-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushman-wakefield-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushman-wakefield-application-support-analyst"}]}