{"id":3243981,"url":"https://alion.io/job/cushman-wakefield-asset-management-coordinator","title":"Asset Management Coordinator","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"GDPR","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-29T17:06:42Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Job Title\nAsset Management CoordinatorJob Description Summary\nThe IT Asset Management Coordinator is responsible for the end-to-end oversight and deployment of IT hardware and software assets across their entire lifecycle. This role ensures the company maintains accurate asset records, aligns with ITIL standards, complies with security protocols, and executes deployments and decommissions efficiently. The ideal candidate is process-oriented, detail-driven, and capable of operating at both tactical and strategic levels. This position supports BAU (Business-as-Usual) activities as well as enterprise-level IT projects.Job Description\nKey Responsibilities:\n1. IT Asset Lifecycle Management\nProcure and track IT assets including desktops, laptops, monitors, mobile devices, and software licenses using ERP platforms such as Workday and JD Edwards. Ensure all purchases adhere to procurement policies and approved hardware standards to optimize cost and standardize equipment company-wide.\nMaintain centralized and real-time inventory records of hardware and software assets within asset management systems like Microsoft Intune, SCCM, and Symphony, including serial numbers, user assignments, warranty status, lease terms, and physical locations.\nMonitor asset utilization rates and lifecycle milestones to identify hardware nearing refresh, lease expiration, or underutilized software licenses that could be reclaimed or redeployed, ultimately optimizing asset ROI.\nCoordinating provisioning and logistics for employee lifecycle events, including new hires, internal transfers, role changes, and terminations, to ensure all users have the right technology setup and returned devices are reimaged or decommissioned.\nAssist with license management and software entitlement, tracking license thresholds, renewal dates, and usage patterns to ensure compliance with vendor agreements and prevent overages or underuse.\n2. Equipment Decommissioning & Return Processing\n Execute the end-to-end process for decommissioning assets, including secure data wiping, physical inspection, categorization (reuse/recycle/e-waste), and updating systems of record to reflect retired or returned assets.\nPhysically receive and process returned devices, sorting them by condition, model, and department, and updating inventory logs accordingly. Package or prepare items for repair, reuse, or certified disposal per company sustainability and data security policies.\nMonitor return tasks within Workday and internal systems, identifying users who have failed to return equipment and conducting proactive follow-ups via email, Slack, or coordination with managers/HR to retrieve company property.\n Submit incident tickets (e.g., CrowdStrike or internal security system) for any stolen, lost, or unreturned devices to initiate device locking, remote wiping, or forensic investigation, ensuring compliance with cybersecurity protocols and reducing data breach risk.\nManage on-site inventory or depot areas, ensuring all equipment is labeled, organized, and stored properly to facilitate quick access and turnaround times for redeployment or vendor pickup.\n3. Coordination & SLA Monitoring\nSubmit and track vendor repair and warranty service tickets, including coordinating on-site tech visits, RMAs, and mail-in repair logistics. Ensure clear documentation of asset condition and outcome to prevent disputes or delays.\nTrack performance metrics using internal dashboards or Excel trackers. Evaluate against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) such as time to resolve, ticket closure rate, and response time to drive accountability and service improvements.\nSupport vendor management meetings by preparing reports on ticket volumes, failure rates, cost trends, and user feedback. Participate in strategic discussions to optimize service delivery and consolidate vendor agreements when needed.\n4. End-User Support & Software Deployment\nUse deployment tools such as Autopilot and Intune to remotely push required software applications and security patches to devices before shipment or upon first login. Troubleshoot deployment failures or imaging issues with internal tech teams.\n Assist in user acceptance testing (UAT) for new software rollouts or OS builds by gathering structured feedback, documenting bugs or feature issues, and coordinating with software vendors and internal IT teams for fixes and releases.\n Create and maintain user guides and IT documentation, such as knowledge-based articles (KBAs), self-service portals, and software deployment checklists to improve end-user experience and reduce support ticket volume.\n5. IT Project Support & Administrative Functions\nSupport company-wide IT initiatives and refresh cycles, working alongside Project Managers and other IT stakeholders to track device orders, coordinate imaging, prepare shipping, and ensure timely rollout to impacted teams or departments.\nMaintain project documentation including deployment schedules, inventory logs, budget spend tracking, post-implementation reports, and communication templates to streamline project execution and audit readiness.\nQualifications\nRequired:\n1-3 years of experience in IT Asset Management, IT Support, or Procurement in a corporate or enterprise setting.\nStrong understanding of ITIL principles, particularly around configuration and incident management.\nFamiliarity with at least one major ticketing system (e.g., ServiceNow, JIRA, Freshservice).\nTechnical fluency with Windows PCs, MacBooks, and mobile device ecosystems.\nStrong experience with Microsoft Suite for communication and asset tracking.\nMust be able to lift and carry up to 50lbs.\nPreferred:\nExperience with endpoint management tools like SCCM, Intune, Autopilot, or JAMF.\nKnowledge of software licensing, compliance, and true-up processes for enterprise software (e.g., Microsoft, Adobe, Atlassian, Power BI Pro).\nFamiliarity with legal compliance and data handling practices (GDPR, SOX, ISO/IEC 19770).\nFinancial or budgeting experience, particularly within IT or procurement contexts.\nKey Competencies:\nExtreme attention to detail - Capable of maintaining high data accuracy across multiple platforms and systems.\nProcess-driven - Comfortable following and improving documented workflows, standard operating procedures, and escalation paths.\nMultitasking and prioritization - Able to manage high volumes of tickets, orders, and project responsibilities concurrently.\nProactive mindset - Identifies inefficiencies, anticipates equipment needs, and suggests cost-saving or time-saving measures.\n Clear communication skills - Strong written and verbal communication across technical and non-technical audience\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $19.61 - $23.07Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . 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