Concierge

Job Title

Job Description Summary

Job Description

Job Description

Key Relationships

External Relationships: This role interacts with visitors, guests, client staff, vendors, contractors, and other third-party service providers.

Internal Relationships: This role interacts regularly with the Facilities Manager, administrative staff, engineering team members, mailroom/publication personnel, and other Cushman & Wakefield employees.

Job Responsibilities

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Serve as the primary point of contact for all visitors, providing a warm, professional, and polished welcome that reflects both Cushman & Wakefield and client brand standards.

• Greet, assist, and direct visitors, guests, vendors, and members of the general public with professionalism, courtesy, and a consistent customer-service focus.

• Manage the visitor check-in process, including issuance of visitor badges, adherence to security protocols, and maintenance of accurate visitor logs within the electronic visitor management system.

• Maintain an active and visible presence in the lobby, ensuring accessibility to employees and visitors via in-person interaction, phone, or chat.

• Assist guests by providing local directions, dining suggestions, travel arrangements, calling cabs, and other concierge-style support as appropriate.

• Support workplace hospitality by offering beverages or snacks to guests when possible and maintaining a clean, organized, and welcoming reception area.

• Schedule, coordinate, and support meeting room reservations, as well as assist with onsite events, catering logistics, and other hospitality needs.

• Provide administrative support to office functions, including mailroom assistance, supply ordering, conference room inspections, and other facility-related tasks as required.

• Review and follow all standard operating procedures, building policies, and safety/security protocols to ensure compliance and consistency.

• Communicate any changes, updates, or new information promptly and accurately, following up with employees or visitors to ensure issue resolution and satisfaction.

• Conduct tours of the campus for guests, providing an overview of relevant history, workplace amenities, and key points of interest.

• Manage and coordinate onsite vendor work in partnership with property management and landlord representatives, serving as a liaison between building vendors and the client.

• Review internal work order systems, submit service requests, and communicate building issues to management as a tenant-landlord liaison.

• Ensure a positive and seamless guest experience through proactive engagement, professional demeanor, and flexibility in supporting irregular or extended hours for events or special functions.

• Provide advance notice of personal time off and ensure coverage needs are communicated effectively to both manager and client representatives.

• Demonstrate professionalism, pride in work, and consistent customer-focused behavior at all times.

KEY COMPETENCIES

• Communication Proficiency (oral and written)

• Customer Service Excellence

• Organizational Skills and Attention to Detail

• Interpersonal Relationship Building

• Problem Solving and Adaptability

• Professionalism and Reliability

• Multitasking and Prioritization

• Technical Proficiency

REQUIRED EDUCATION

• High school diploma or GED required.

• Associate’s degree preferred.

RELEVANT EXPERIENCE

• Minimum of 2 years experience in reception, hospitality, customer service, or vendor coordination.

• Experience providing face-to-face service in a fast-paced, high-volume environment preferred.

• Proficiency in Microsoft Outlook, Word, and Excel is required.

• Prior experience in corporate office settings, real estate services, hospitality, or travel coordination is beneficial.

ADDITIONAL QUALIFICATIONS

• Excellent verbal and written communication skills, including a pleasant and professional phone presence.

• Strong organizational skills with attention to detail and accuracy.

• Ability to manage multiple tasks, prioritize effectively, and provide superior customer service to a diverse population.

• Ability to adhere to security, safety, and workplace protocols.

• Comfortable working independently while maintaining a strong team-oriented approach.

Physical Work Requirements

Environment:

Work is performed primarily in a professional office lobby or reception area. Standard office equipment is used routinely, including computers, phones, printers, and copiers. May require movement around the building or between nearby properties, including exposure to outdoor weather conditions.

Physical Requirements:

• Ability to stand or sit for prolonged periods.

• Ability to lift up to 20 lbs. as needed for supplies, event setups, or office support functions.

• Ability to reach, bend, or move items in support of reception and hospitality duties.

• Must be able to communicate clearly and read/understand written and verbal instructions.

Vision & Hearing:

• Ability to read computer screens, printed documents, and signage.

• Ability to hear and respond to visitors and staff in a busy environment.

Scheduling

• Typical schedule aligns with standard business hours based on client location.

• May require flexibility for early mornings, evenings, events, or occasional extended hours based on workplace activity.

• May be the primary or sole reception staff member during certain shifts.

• Must be able to support occasional after-hours or weekend building-related needs.

Other Duties

This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice.

Conditions of Employment

Employment is contingent upon:

• Verification of identity and eligibility to work in the U.S.

• Successful completion of background check, drug screening, and reference checks.

• Clean driving record when applicable.

AAP/EEO STATEMENT

Cushman & Wakefield is an Equal Opportunity Employer. All individuals are considered without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. Discrimination of any kind will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $19.17 - $22.55Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.