{"id":3210194,"url":"https://alion.io/job/cushman-wakefield-concierge-2","title":"Concierge","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-28T05:08:40Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Job Title\nConciergeJob Description Summary\nWe're looking for a customer-focused and professional Concierge to join our Integrated Facilities Management (IFM) team supporting Santos. If you're passionate about delivering outstanding workplace experiences and enjoy being the face of a corporate environment, we'd love to hear from you.Job Description\nThe Opportunity\nAs the Concierge, you will be the first point of contact for employees, visitors, contractors and guests. Combining concierge, reception, workplace support and security responsibilities, you'll play a key role in creating a professional, welcoming and secure environment while supporting the day-to-day operations of a corporate office.\nThis is an excellent opportunity for someone with experience in reception, hospitality, concierge services, customer service or corporate security who enjoys engaging with people and thrives in a fast-paced workplace.\nKey Responsibilities\nFront-of-House & Concierge Services\nDeliver an exceptional first impression by welcoming employees, guests and visitors.\nManage visitor registration, sign-in processes and security access requirements.\nAnswer and direct telephone and email enquiries professionally and efficiently.\nCoordinate meeting room bookings, visitor arrivals and workplace requests.\nSupport onsite events, catering arrangements and workplace initiatives.\nSecurity & Access Control\nIssue visitor and contractor passes.\nMaintain access control and security systems.\nMonitor and report unusual or suspicious activity.\nSupport site security processes and emergency procedures.\nMaintain accurate records in line with client and compliance requirements.\nFacilities & Workplace Support\nAssist the Facilities Management team with work orders, contractor coordination and maintenance activities.\nSupport contractor inductions and site access requirements.\nManage incoming mail, courier deliveries and workplace communications.\nMaintain employee and contractor contact information.\nProvide administrative support, reporting and shared inbox management.\nCustomer Experience\nAct as a key point of contact for workplace and service requests.\nResolve issues quickly and professionally.\nBuild positive relationships with employees, contractors and visitors.\nContinuously identify opportunities to improve the workplace experience.\nAbout You\nWe're looking for someone who brings energy, professionalism and a genuine passion for customer service.\nEssential Skills & Experience\nPrevious experience in reception, concierge, hospitality, customer service or workplace support roles.\nStrong communication and interpersonal skills.\nAbility to remain calm, professional and approachable in a busy environment.\nExcellent organisational and administrative skills.\nProficiency with Microsoft Office applications.\nExperience managing multiple priorities and responding to requests efficiently.\nDesirable\nExperience in corporate security, visitor management or access control systems.\nCertificate II in Security Operations.\nCurrent First Aid and CPR certification.\nExperience supporting facilities management or workplace operations.\nWhat Success Looks Like\nYou will:\nDeliver a consistently high-quality customer experience.\nMaintain a safe, secure and welcoming workplace.\nBuild trusted relationships with stakeholders across the business.\nSupport efficient workplace operations and service delivery.\nRepresent both Santos and Cushman & Wakefield with professionalism and pride.\nWhy Join Cushman & Wakefield?\nGlobal organisation with career development opportunities.\nInclusive and collaborative team culture.\nExposure to a high-profile corporate client.\nOpportunity to make a real impact on workplace experience and employee engagement.\nOngoing training, support and development.\nIf you're passionate about customer service, workplace experience and creating exceptional first impressions, we'd love to hear from you.\nApply now and become part of a team that's shaping what's next in real estate.\nOnly shortlisted candidates will be contacted.\nAs an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. 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