{"id":2978104,"url":"https://alion.io/job/cushman-wakefield-concierge","title":"Concierge","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T12:45:36Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Title\nConciergeJob Description Summary\nThe Workplace Experience Concierge is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.Job Description\nJob Description\nKey Relationships\nExternal Relationships: This role interacts with visitors, guests, client staff, vendors, contractors, and other third-party service providers.\nInternal Relationships: This role interacts regularly with the Facilities Manager, administrative staff, engineering team members, mailroom/publication personnel, and other Cushman & Wakefield employees.\nJob Responsibilities\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES\nServe as the primary point of contact for all visitors, providing a warm, professional, and polished welcome that reflects both Cushman & Wakefield and client brand standards.\nGreet, assist, and direct visitors, guests, vendors, and members of the general public with professionalism, courtesy, and a consistent customer-service focus.\nManage the visitor check-in process, including issuance of visitor badges, adherence to security protocols, and maintenance of accurate visitor logs within the electronic visitor management system.\nMaintain an active and visible presence in the lobby, ensuring accessibility to employees and visitors via in-person interaction, phone, or chat.\nAssist guests by providing local directions, dining suggestions, travel arrangements, calling cabs, and other concierge-style support as appropriate.\nSupport workplace hospitality by offering beverages or snacks to guests when possible and maintaining a clean, organized, and welcoming reception area.\nSchedule, coordinate, and support meeting room reservations, as well as assist with onsite events, catering logistics, and other hospitality needs.\nProvide administrative support to office functions, including mailroom assistance, supply ordering, conference room inspections, and other facility-related tasks as required.\nReview and follow all standard operating procedures, building policies, and safety/security protocols to ensure compliance and consistency.\nCommunicate any changes, updates, or new information promptly and accurately, following up with employees or visitors to ensure issue resolution and satisfaction.\nConduct tours of the campus for guests, providing an overview of relevant history, workplace amenities, and key points of interest.\nManage and coordinate onsite vendor work in partnership with property management and landlord representatives, serving as a liaison between building vendors and the client.\nReview internal work order systems, submit service requests, and communicate building issues to management as a tenant-landlord liaison.\nEnsure a positive and seamless guest experience through proactive engagement, professional demeanor, and flexibility in supporting irregular or extended hours for events or special functions.\nProvide advance notice of personal time off and ensure coverage needs are communicated effectively to both manager and client representatives.\nDemonstrate professionalism, pride in work, and consistent customer-focused behavior at all times.\nKEY COMPETENCIES\nCommunication Proficiency (oral and written)\nCustomer Service Excellence\nOrganizational Skills and Attention to Detail\nInterpersonal Relationship Building\nProblem Solving and Adaptability\nProfessionalism and Reliability\nMultitasking and Prioritization\nTechnical Proficiency\nREQUIRED EDUCATION\nHigh school diploma or GED required.\nAssociate’s degree preferred.\nRELEVANT EXPERIENCE\nMinimum of 2 years experience in reception, hospitality, customer service, or vendor coordination.\nExperience providing face-to-face service in a fast-paced, high-volume environment preferred.\nProficiency in Microsoft Outlook, Word, and Excel is required.\nPrior experience in corporate office settings, real estate services, hospitality, or travel coordination is beneficial.\nADDITIONAL QUALIFICATIONS\nExcellent verbal and written communication skills, including a pleasant and professional phone presence.\nStrong organizational skills with attention to detail and accuracy.\nAbility to manage multiple tasks, prioritize effectively, and provide superior customer service to a diverse population.\nAbility to adhere to security, safety, and workplace protocols.\nComfortable working independently while maintaining a strong team-oriented approach.\nPhysical Work Requirements\nEnvironment: \nWork is performed primarily in a professional office lobby or reception area. Standard office equipment is used routinely, including computers, phones, printers, and copiers. May require movement around the building or between nearby properties, including exposure to outdoor weather conditions.\nPhysical Requirements:\nAbility to stand or sit for prolonged periods.\nAbility to lift up to 20 lbs. as needed for supplies, event setups, or office support functions.\nAbility to reach, bend, or move items in support of reception and hospitality duties.\nMust be able to communicate clearly and read/understand written and verbal instructions.\nVision & Hearing:\nAbility to read computer screens, printed documents, and signage.\nAbility to hear and respond to visitors and staff in a busy environment.\nScheduling\nTypical schedule aligns with standard business hours based on client location.\nMay require flexibility for early mornings, evenings, events, or occasional extended hours based on workplace activity.\nMay be the primary or sole reception staff member during certain shifts.\nMust be able to support occasional after-hours or weekend building-related needs.\nOther Duties\nThis job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice.\nConditions of Employment\nEmployment is contingent upon:\nVerification of identity and eligibility to work in the U.S.\nSuccessful completion of background check, drug screening, and reference checks.\nClean driving record when applicable.\nAAP/EEO STATEMENT\nCushman & Wakefield is an Equal Opportunity Employer. All individuals are considered without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. Discrimination of any kind will not be tolerated.\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $19.17 - $22.55Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":8112,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-21T05:36:29Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.616,"p_room":0.45,"age_days":8,"expected_fill_days":5,"reasons":["conf:1","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cushman-wakefield-concierge","json_url":"https://alion.io/job/cushman-wakefield-concierge.json","meta":{"generated_at":"2026-10-23T14:01:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushman-wakefield-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushman-wakefield-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushman-wakefield-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushman-wakefield-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushman-wakefield-concierge"}]}