{"id":4239573,"url":"https://alion.io/job/cushman-wakefield-customer-experience-consultant-2","title":"Customer Experience Consultant","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":144,"ghost_share":0,"stale_share":0.861,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T19:10:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title\nCustomer Experience ConsultantJob Description Summary\nCushman & Wakefield has a vacancy in our onsite Customer Experience team at the Herston Quarter facility. You’ll be part of a small team of three in this 19-hour-per-week roleJob Description\nLocation: Herston Quarter, Brisbane, QLD\nPart time, 19 hours per week\nAbout the Role\nManage all aspects of the Help Desk for incoming calls and emails, passing on messages/jobs to the site team as required\nMonitor the group email inbox and prioritise and triage correspondence\nNotify technicians and the Operations teams when urgent requests arise\nReception duties, such as signing in and out contractors, checking on induction status etc.\nFocus on the customer experience, using the frameworks and training provided, with the intent of reducing Customer effort\nEnsures that a world class customer service experience is delivered regardless of interaction type e.g. face to face or virtual/remote resource depending on client requirement\nAbout You\nPrior experience working in a customer facing role\nPositive, \"can do\" attitude, willing to go the extra mile to ensure a positive experience\nGiven the part time nature of this role, we envisage that it may appeal to those who may either be studying, looking to re-enter the workforce after time away or those on temporary visas who may have restrictions on the number of hours they are able to work.\nWhy join Cushman & Wakefield?\nAs one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;\nBeing part of a growing global company;\nCareer development and a promote from within culture\nAn organisation committed to Diversity and Inclusion\nWe have a vision of the future, where people simply belong.\nThat's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.\nWe ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.\nAs an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. 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