{"id":3380888,"url":"https://alion.io/job/cushman-wakefield-customer-experience-consultant","title":"Customer Experience Consultant","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T05:08:40Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T21:07:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title\nCustomer Experience ConsultantJob Description Summary\n• Genuine career progression - we hire from within!Hybrid, flexible working options in a permanent, full time role\nEntry level roles - we provide full training & ongoing development\nWe are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.\nJob Description\nImportant: To be eligible for this role, applicants must be Australian citizens.\nWhat you’ll be doing;\nBe the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)\nAccurately log client requests into our systems\nResolve queries efficiently and professionally\nMeet client KPI’s and contribute to team targets\nDeliver outstanding customer satisfaction\nSupport and improve internal processes and procedures\nWhat we’re looking for;\nA natural \"people person\" who enjoys helping others\nA confident communicator with a passion for customer service\nExcellent phone manner and a knack for sending concise emails\nStrong multi-tasker, juggling different tasks without compromising quality\nHigh attention to detail and accuracy, a natural problem solver!\nPositive attitude, integrity, and honesty\nOrganised, self-disciplined, and a team player\nExperience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential - we’ll provide full training so you can develop your career!\nProficient in computer literacy and keyboard skills\nWhat’s in it for you?\nFull time, permanent role with flexible shifts ranging from 7am - 11am start times, and 3pm - 7pm finish times\nComprehensive training to set you up for success\nA great opportunity to shift careers or explore a new path\nA supportive, collaborative team invested in your growth\nA diverse organization that values different perspectives\nClear opportunities for growth and career advancement\n\nOnly shortlisted candidates will be contacted.\nAs an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. 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