{"id":2970103,"url":"https://alion.io/job/cushman-wakefield-facility-manager-2","title":"Facility Manager","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T18:26:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title\nFacility ManagerJob Description Summary\nThe Facility Manager is accountable for the strategic and operational leadership of the London workplace, ensuring facilities, workplace experience, front-of-house and meeting services are delivered to a high standard across a complex, client-facing environment. The role owns site performance, financial management, risk, governance and stakeholder confidence, while leading the on-site team and service partners through mobilisation, continuous improvement and day-to-day operational excellence.Job Description\nCore Responsibilities\nOwn the end-to-end operational performance of the London workplace, ensuring service priorities, issue resolution and mobilisation activity are coordinated effectively across the site.\nLead the delivery of integrated facilities, front-of-house, conference and meeting-room services in a high-profile, client-facing environment.\nDevelop and maintain the site operating plan, ensuring resources, service coverage and operational priorities align with client requirements.\nLead workplace change, mobilisation and service improvement activity, identifying and implementing opportunities to improve performance and workplace experience.\nEnsure the London site is operationally prepared for business demand, planned events, client visits and changing workplace requirements.\nOperational Leadership and Governance\nSet the local operating rhythm for the London site, including governance, service reviews, performance reporting, risk tracking and corrective action management.\nUse operational data, workplace insight and stakeholder feedback to make informed decisions, prioritise resources and drive measurable service improvement.\nTranslate governance outputs into practical actions for the site team, ensuring actions are owned, tracked and closed within agreed timescales.\n\nPeople Leadership and Service Culture\nProvide direct leadership, line management and performance oversight for the London workplace team.\nSet clear objectives, manage performance, coach team members and support development and succession planning.\nPlan resources and service coverage to maintain a consistent, high-quality customer experience.\nCreate a high-performing, accountable and customer-focused team culture, with clear service expectations, priorities and escalation routes across all on-site services.\nClient Relationship and Stakeholder Management\nAct as the primary senior on-site contact for client stakeholders, leading governance meetings, service reviews and performance reporting.\nOwn operational escalations and service recovery, ensuring issues are resolved promptly and lessons are embedded.\nProvide advice and recommendations to senior client stakeholders on workplace operations, service strategy, risk and continuous improvement.\nMake operational decisions within agreed authority levels and take accountability for outcomes.\nBuild trusted relationships across client, landlord and service partner contacts, ensuring operational issues are anticipated, communicated and resolved constructively.\n\nFinancial and Commercial Management\nOwn site-level budget management, forecasting, accruals, variance analysis and financial reporting, ensuring spend is controlled and aligned to client and contract expectations.\nLead supplier and service partner performance commercially, challenging cost, quality and value to support a high-performing and efficient workplace operation.\nIdentify financial, supplier or service risks early and agree practical mitigations with the client, account team and relevant service partners.\nRisk, Compliance and Business Continuity\nMaintain strong control of operational risk, statutory compliance, audit readiness, incident response and business continuity planning for the London site, with clear ownership for actions and obligations.\nKnowledge, Skills & Experience\nIntegrated soft services and workplace experience delivery\nHard services awareness, statutory compliance and landlord interface management\nAsset management, planned maintenance and workplace operational readiness\nPeople leadership, resource planning and team performance management\nHSSE, operational risk, audit readiness and business continuity management\nCAFM/FAMIS systems experience, including the ability to use workflow, asset, compliance and performance data to track service delivery, manage priorities and support accurate reporting.\nBudget management capability, including forecasting, accruals, variance analysis, cost control and the ability to explain financial performance clearly to client and internal stakeholders.\nStakeholder engagement and relationship management, including the ability to build confidence with senior client stakeholders, manage expectations, influence operational decisions and communicate service performance clearly.\nSupplier and service partner management, including performance review, issue resolution, contractual compliance, value-for-money challenge and collaborative delivery of workplace service improvements.\nEssential\nSignificant facilities management experience within a complex corporate office or similarly demanding client environment.\nDemonstrable experience leading facilities or workplace teams, including objective setting, coaching and performance management.\nProven experience managing senior client stakeholders, operational escalations and service-review forums.\nBudget ownership, forecasting, supplier performance and delivery against contractual KPIs and SLAs.\nEvidence of leading operational improvement, workplace change or service transformation.\n\nRequired\nSupporting a major office mobilisation, relocation or workplace transformation.\nIWFM, IOSH, NEBOSH or another relevant facilities or health and safety qualification.\nCushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":6454,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-21T01:51:04Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.904,"p_room":0.9,"age_days":3,"expected_fill_days":7,"reasons":["conf:2","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/cushman-wakefield-facility-manager-2","json_url":"https://alion.io/job/cushman-wakefield-facility-manager-2.json","meta":{"generated_at":"2026-10-22T20:16:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushman-wakefield-facility-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushman-wakefield-facility-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushman-wakefield-facility-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushman-wakefield-facility-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushman-wakefield-facility-manager-2"}]}