{"id":3218654,"url":"https://alion.io/job/cushman-wakefield-guest-relation-host","title":"Guest Relation Host","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":13500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-28T15:52:41Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Job Title\nGuest Relation HostJob Description Summary\nThe Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.Job Description\nkey functions and Responsibilities\nEnsures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand\nConsistently offers professional, friendly, and welcoming interactions\nAnswers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required\nGreets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times\nManages visitor badges and maintains appropriate visitor records\nIs actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.\nProvides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication\nMaintains guest registration logs via electronic guest management system\nSchedules, organizes and assists with event and meeting room reservations\nReviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors\nAssists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action\nEnsures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.\nAssists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.\nProvides travel assistance, calling cabs, communicating arrival, etc.\nDisplays professionalism and a sense of pride in all aspects of his/her duties and responsibilities\nUnderstands and adheres to all safety and security protocols\nReviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison\nCoordinates necessary corrective actions by property management personnel, AV techs, or third party vendors\nServes as a liaison between client and building vendors\nAssists in the coordination of events/catering/ad hoc requests\nWhen required, Guest Relation Host is expected to provide support to Community Hosts to maintain the level of experience provided\nkey competencies\nCommunication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels\nEQ - Showcase exceptional emotional intelligence and empathy\nOrganized - Detail oriented, confident, self-starter with exceptional organizational skills\nProactive - Maintain a “can do” mentality with the ability to act with minimal information\nCharacter - Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.\nProfessional - Project an approachable and professional image in personal appearance, manner, and demeanor.\nResilient - Ability to work under pressure, while acting in a calm manner\nTechnology Proficiency - Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.\nPeople-focused, customer-centric hospitality specialist.\nimportant experience and education\nMinimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree\n2 years of experience in face-to-face interaction with customers preferred\nA pleasant phone voice and excellent verbal and written communication skills a must\nOrganization and attention to detail required\nMust be able to work in a fast paced, high-volume environment\nProven computer experience essential including proficiency in Outlook, Word and Excel required\nIdeal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population\nWORK ENVIRONMENT\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between properties in varying weather conditions.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.\nAAP/EEO Statement\nCushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":5960,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-25T01:46:22Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.195,"p_room":0.28,"age_days":34,"expected_fill_days":7,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cushman-wakefield-guest-relation-host","json_url":"https://alion.io/job/cushman-wakefield-guest-relation-host.json","meta":{"generated_at":"2026-10-28T17:46:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushman-wakefield-guest-relation-host"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushman-wakefield-guest-relation-host"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushman-wakefield-guest-relation-host"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushman-wakefield-guest-relation-host\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushman-wakefield-guest-relation-host"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3218654}},{"tool":"search_jobs","arguments":{"company":"cushmanwakefield.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3218654},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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