{"id":3319152,"url":"https://alion.io/job/cushman-wakefield-operations-analyst-central-operations-hub","title":"Operations Analyst - Central Operations Hub","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-27T06:47:06Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T11:51:16Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title\nOperations Analyst - Central Operations HubJob Description Summary\nThe Operations Analyst, Central Operations Hub is responsible for delivering operational services and supporting the successful execution of processes transitioned into the Hub. The role works closely with Senior Operations Analysts, business stakeholders, and service owners to execute day-to-day activities, maintain process documentation, identify improvement opportunities, and ensure service commitments are met. The Operations Analyst is accountable for individual performance metrics, including quality, timeliness, productivity, and customer experience, while contributing to the continuous improvement and growth of the Central Operations Hub.Job Description\nJob Description\nAbout The Role:\nService Delivery: Execute operational processes and activities in accordance with defined procedures, service standards, and business requirements.\nPerformance & Quality Management: Take ownership of individual performance metrics, including quality, accuracy, productivity, turnaround times, speed of response, and customer experience.\nProcess Documentation: Maintain process maps, SOPs, work instructions, and knowledge repositories to support consistent and scalable service delivery.\nContinuous Improvement: Identify opportunities to streamline, standardize, automate, or improve processes and proactively raise recommendations to Hub leadership.\nStakeholder Support: Collaborate with business stakeholders, service owners, and Hub team members to resolve issues, answer queries, and ensure smooth service delivery.\nReporting & Governance: Support operational reporting, data collection, service reviews, and governance activities while ensuring compliance with established controls and procedures.\nAbout You\n2-4 years of experience in operations, business analysis, or a shared-services environment\nStrong Excel/data skills; exposure to process mapping tools advantageous\nExperience working in global or matrixed organizations preferred\nBachelor's degree required\nWhy join Cushman & Wakefield?\nAs one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;\nBeing part of a growing global company;\nCareer development and a promote from within culture;\nAn organisation committed to Diversity and Inclusion\nWe're committed to providing work-life balance for our people in an inclusive, rewarding environment.\nWe achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.\nWe have a vision of the future, where people simply belong.\nThat's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.\nWe ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. 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