{"id":3180556,"url":"https://alion.io/job/cushman-wakefield-operations-manager","title":"Operations Manager","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":84,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sacramento, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":97750,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-05T01:14:33Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Job Title\nOperations ManagerJob Description Summary\nProvide leadership, mentoring and management to the administrative and office operations staff in our Sacramento office with oversight of Office Manager in the Central California marketsDirect all financial management of the office, including monthly and annual operating budgets, forecasts, pipeline and reporting, and expense management\nEnsure operational excellence through structural optimization and process efficiencies\nCommunicate, support and enforce company policies, procedures and initiatives throughout the market\nResponsible for approvals at local level for Travel & Expenses, commission documentation, payables and resourcing needs\nWork with the Market Leaders to establish or cultivate Cushman & Wakefield culture in a local market and uphold the firm’s values, mission and standards at all times\nPartner with Market Leaders to develop and implement best practices within the office and, when appropriate, makes critical judgement calls on behalf of the local leadership team\nJob Description\nKey responsibilities\nLead Market Operations\nResponsible for working with the local Leadership and Regional Operations Director to achieve short-and-long-term objectives set for the market\nEnsure profitability and product quality of the service delivery and support resources within the market\nCreatively solve problems to ensure the market’s offices operate in an efficient and effective manner\nLeverage internal company-wide resources and advocate, support and increase adoption of firm-wide initiatives.\nEnsure that office and all professionals are fully compliant with all local, provincial, and national licensing and regulatory requirements\nBe a resource to fee-earners for purposes of company-wide service delivery offerings\nCollaborate with counterparts in other markets to learn and utilize best operational practices\nDevelop short- and long-range operating objectives, policies and programs\nEnsure overall achievement of budgeted financial targets and other standards set forth in approved business plans within the market\nPromote and ensure compliance with company policies and operating procedures\nEncourage cross-service line and cross functional collaboration across the specified market\nDemonstrate expertise with all facets of the company’s business, specifically services provided and customers served\nStrategic Planning / Budgeting / Expense Management\nSupport strategic planning processes across the various service lines within the assigned market\nDraft and finalize budget (revenue and expenses)\nSolicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.\nManage expenses to plan\nReview and approve all expense reports and determine if expenses are appropriate, categorized correctly and in policy in Workday\nReview business case for necessity of expenditure\nUnderstand expense policy for compliance and correct coding\nPipeline Management, Revenue Reporting and Forecasting\nDevelop, communicate and enforce guidelines on updating CRM system within Market\nReview pipeline report for accuracy and follow-up with fee earners, as needed to update \nCommunicate finalization of pipeline to Leadership and answer questions as necessary\nDeal Documentation, Commissions Accounting, Invoice Processing/Coding\nOversight for all deal processing, receivables, billing and cash collections in a market.\nProvides Deal Management consulting and education to Fee Earners, Admins, Revenue Accountants/Revenue Accounting Administrators and local/regional Leadership questions related to: commissions, required deal documentation, and revenue recognition (i.e. Payment inquiries: Overpayment, underpayment, deductions, transaction detail & account balances)\nWork with brokers and Market Leaders to manage any conflicts over information recorded in deal documentation\nWork with Legal Counsel to determine if changes to standard contracts/agreements are required\nOversee all incoming invoices using Workday\nWork with Revenue Accountants/Revenue Accounting Administrators, Project Coordinators, and fee-earners, if necessary, to review all deal expenses associated with a closed deal\nOversee tracking of expenses related to deals\nReview outstanding receivables and work with Market Leaders and fee-earners to determine strategy for collecting payments\nRegularly review fee earner account balances to ensure they are repaid in a timely manner\nIn conjunction with the Revenue Accountants/Revenue Accounting Administrators, ensure broker adoption of broker reports\nRecruiting/Hiring/On-boarding Staff\nResponsible for hiring, onboarding, exiting local employees, in conjunction with HR. This includes properly opening/closing the position, interviewing candidates, ensuring equipment is obtained, interviewing, ensuring proper Day 1 experience \nPrepare and deliver performance reviews\nWork in conjunction with HR on performance issues\nEnsure fee earners and employees are properly offboarded\nEnsure compliance with record keeping and policy adherence\nOther Operational Duties\nOversee tracking of broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required\nCoordinate all aspects of office moves and real estate projects\nCreate and implement business continuity and emergency preparedness plan\nOversee any events and conferences within the market, working in conjunction with Marketing, as appropriate\nOversee and manage the purchasing and maintenance of office supplies and office equipment\nReporting relationship\nRole will report to the following:\nRegional Operations Director\nRole may have the following reports:\nBrokerage Coordinator\nTransaction Manager\nFinancial Analyst\nBrokerage Specialist\nOperations Coordinator\nMetrics\nRole will be evaluated on the following:\nRevenue and EBITDA performance\nMarket adoption and leadership of strategic corporate initiative, such as CRM system\nStrength of office culture\nOffice/Market policy adherence\nBACKGROUND AND EXPERIENCE\nDemonstrated experience should include:\nBachelor’s degree in Business Administration;\n5 to 7 years’ of operational management experience, real estate industry experience a plus\nSignificant progressive experience in operational and process management\nSupervisory experience of accounting processes and tasks\nCompetencies\nExtensive exposure to project and process management\nProven ability to manage and monitor budgets\nProven success in conflict resolution\nSignificant exposure to high level executive communications\nExcellent written, oral, and presentation skills\nStrong Microsoft Office Suite skills\nAbility to plan, organize and manage processes\nAbility to read, comprehend and analyze P&L statements\nKnowledge of HR practices recruitment, interviewing, hiring, employee relations and staff development\nAbility to manage employees and delegate workload\nWork effectively in a team environment, coordinating time and tasks\nHigh attention to detail\nKnowledge of the real estate industry and business model\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $ 97,750.00 - $115,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":8795,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-23T21:21:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.548,"p_room":0.45,"age_days":29,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/cushman-wakefield-operations-manager","json_url":"https://alion.io/job/cushman-wakefield-operations-manager.json","meta":{"generated_at":"2026-11-05T04:31:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushman-wakefield-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushman-wakefield-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushman-wakefield-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushman-wakefield-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushman-wakefield-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3180556}},{"tool":"search_jobs","arguments":{"company":"cushmanwakefield.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3180556},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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