{"id":4239568,"url":"https://alion.io/job/cushman-wakefield-reservation-agent","title":"Reservation Agent","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":144,"ghost_share":0,"stale_share":0.861,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T11:57:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nReservation AgentJob Description Summary\nThe Reservation Agent is responsible for assisting customers with booking, modifying, and canceling reservations while delivering excellent customer service. This role requires strong communication skills, attention to detail, and the ability to manage multiple systems accurately and efficiently.Job Description\nKey Responsibilities\nSchedule: Monday through Friday, 8:00 AM to 5:00 PM.\nRespond promptly and professionally to inbound telephone calls, emails, and other customer inquiries regarding reservations, availability, pricing, policies, and services.\nCreate, modify, confirm, and cancel reservations accurately using reservation management systems and internal databases.\nEnsure all customer information, payment details, special requests, and reservation requirements are entered and maintained accurately.\nProvide customers with clear and detailed information regarding reservation policies, procedures, terms and conditions, and service offerings.\nResolve customer concerns, booking discrepancies, and service issues efficiently while maintaining a positive customer experience.\nReview reservation details for completeness and accuracy to minimize errors and ensure customer satisfaction.\nCoordinate with operations, customer service, sales, and other internal departments to facilitate seamless reservation fulfillment.\nMonitor reservation activity, track changes, and proactively communicate updates to customers and internal stakeholders as needed.\nMaintain detailed records of customer interactions, reservation updates, and service requests in accordance with company procedures.\nFollow established procedures for processing refunds, credits, cancellations, and reservation adjustments when applicable.\nAssist with special projects, reporting, administrative tasks, and departmental initiatives as assigned.\nSupport business objectives by meeting or exceeding key performance indicators (KPIs), including customer satisfaction, call quality, accuracy, response times, and productivity metrics.\nMaintain confidentiality of customer information and comply with company policies, procedures, and data privacy standards.\nStay informed on company products, services, promotions, and operational updates to provide accurate information to customers.\nQualifications\nRequired Qualifications\nHigh school diploma or equivalent required.\nMinimum of 1-2 years of experience in customer service, reservations, hospitality, call center, travel, or a related customer-facing role.\nStrong verbal and written communication skills.\nExcellent customer service and interpersonal skills with a professional and positive demeanor.\nStrong attention to detail and organizational skills.\nAbility to multi-task and prioritize work in a fast-paced environment.\nProficiency with Microsoft Office Suite, including Outlook, Word, and Excel.\nComfortable learning and navigating multiple reservation and customer management systems.\nStrong problem-solving and conflict-resolution abilities.\nPreferred Qualifications\nExperience working with reservation management, booking, hospitality, transportation, travel, or CRM platforms.\nExperience handling high-volume call and email environments.\nBilingual communication skills are a plus.\nExperience meeting performance metrics and customer service standards.\nCore Competencies\nCustomer Focus\nCommunication Excellence\nAttention to Detail\nOrganization and Time Management\nProblem Solving\nAdaptability\nTeam Collaboration\nData Accuracy\nProfessionalism\nAccountability\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $20.40 - $24.00\nC&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.\nINCO: “C&W Services”","description_format":"text","description_chars":5163,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-13T11:57:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 8","filings_12m":8,"filings_prev_12m":12,"green_card_filings_12m":0,"median_offered_wage_usd":136875,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-13T13:19:25Z"},"pay":null,"html_url":"https://alion.io/job/cushman-wakefield-reservation-agent","json_url":"https://alion.io/job/cushman-wakefield-reservation-agent.json","meta":{"generated_at":"2026-11-13T13:19:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushman-wakefield-reservation-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushman-wakefield-reservation-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushman-wakefield-reservation-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushman-wakefield-reservation-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushman-wakefield-reservation-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4239568}},{"tool":"search_jobs","arguments":{"company":"cushmanwakefield.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4239568},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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