{"id":3510688,"url":"https://alion.io/job/cushman-wakefield-senior-workplace-experience-manager","title":"Senior Workplace Experience Manager","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":26,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110500,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T08:33:03Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title\nSenior Workplace Experience ManagerJob Description Summary\nPresence by Cushman & Wakefield is seeking a Senior Workplace Experience Manager to lead dynamic, customized events, programming, and workplace experiences across a vibrant multi-building portfolio in the DC Market. Presence is Cushman & Wakefield’s tenant experience platform-designed to support property teams and building communities with consistent, personalized experiences through on-site activations, engaging events, amenity management, tenant communications, and building app support. The Presence team includes on-site Experience Managers and Coordinators, supported by a centralized platform team focused on operational excellence, training, and data management.As the face of hospitality across the portfolio, the Senior Workplace Experience Manager will curate memorable moments for tenants, guests, and visitors across campus spaces, tenant lounges, and conference centers. Partnering with property teams and the centralized Presence platform team, the manager will create and deliver high-impact experiences that foster community, enhance tenant well-being, and boost engagement, while tailoring services to each building’s community, amenities, and operational needs.\nThis role combines strategic planning with hands-on leadership and direct management of Experience Coordinators. Key responsibilities include program planning and execution, conference center and amenity operations, booking oversight, budget management, tenant communications-including digital newsletters-marketing strategies and content, social media engagement, and monitoring program performance. The manager serves as a key liaison between property management and tenants, establishes consistent service standards across buildings, develops team capabilities, and uses feedback and utilization data to deliver a seamless, elevated experience across all touchpoints.\nReporting relationship: Reports to the Property Manager, with a dotted line to the centralized Presence platform team.\nDirect reports: Experience Coordinators report directly to the Senior Workplace Experience Manager.\nJob Description\nKey Responsibilities\nMulti-Building Strategy & Operational Leadership\nDevelop and lead a portfolio-wide workplace experience plan, tailoring programming, communications, and services to each building’s tenant needs, occupancy, amenities, and priorities.\nEstablish consistent hospitality standards, operating procedures, and service expectations across locations, with clear responsibilities for Experience Coordinators and property teams.\nMaintain a regular on-site presence across buildings, conduct property and amenity walks, and coordinate with engineering, security, cleaning, and service partners to address readiness, presentation, and service needs.\nReinforce hospitality practices through training and collaboration with on-site teams, including security, and identify opportunities to enhance branding and overall workplace experience.\nConference Center & Amenity Management\nOversee conference centers, tenant lounges, and shared amenity spaces across the portfolio, ensuring consistent service standards and a welcoming, well-maintained environment.\nOwn the reservation process and oversee Experience Coordinators’ handling of inquiries, availability, confirmations, changes, cancellations, and booking calendars in accordance with property policies.\nMaintain accurate reservation system information; communicate space guidelines, capacity limits, available services, and applicable fees; and resolve booking conflicts with property management.\nOversee coordination of room layouts, catering, vendor access, audiovisual support, cleaning, and post-event resets through Experience Coordinators and building service teams.\nEstablish pre- and post-reservation readiness checks and coordinate service or maintenance needs with engineering, security, cleaning, and technology support teams.\nOversee booking and usage records, coordinate applicable billing details with property management, and recommend improvements based on utilization and tenant feedback.\nTenant Experience & Communications\nLead the tenant communications strategy across buildings, aligning messaging, timing, and branding with property priorities and required approvals.\nOversee the creation, review, and distribution of tenant newsletters, event promotions, and amenity communications, delegating content development and execution to Experience Coordinators as appropriate.\nOversee building app content and tenant engagement technology workflows, ensuring accurate information and promoting adoption of events, reservations, and available services.\nCoordinate communications across signage, monitors, digital boards, building apps, and newsletters to reach tenants consistently and effectively.\nOversee property social media content and monitor online engagement in partnership with the appropriate marketing and property teams.\nPartner with property management and leasing teams on tenant onboarding, welcome gifts, and leasing tour experiences that showcase the community and amenity offering.\nProperty Partnerships, Reporting & Continuous Improvement\nEstablish and track building-level and portfolio-wide measures for event participation, amenity utilization, tenant feedback, and app engagement; translate findings into actionable recommendations.\nLead recurring meetings with property teams to align on priorities, upcoming programming, budgets, service needs, and open issues; provide consolidated portfolio updates and recommendations.\nPartner with the centralized Presence platform team on operating standards, training, data management, and shared resources; apply successful practices across buildings.\nBudget, Vendor & Resource Oversight\nPartner with property management to develop annual tenant engagement, programming, and amenity budgets by building; monitor spending and flag variances and anticipated needs.\nTrack event and service costs, review invoices for accuracy, and coordinate required approvals and payment processing with property management.\nMaintain vendor relationships and coordinate scopes, scheduling, pricing, and required documentation in accordance with property procedures and approval requirements.\nIdentify opportunities for shared vendors, coordinated purchasing, cross-building programming, and resource allocation based on demand and portfolio priorities.\nPeople Management & Team Development\nServe as the direct people manager for Experience Coordinators across the portfolio, setting clear responsibilities, service expectations, and building-level priorities.\nLead onboarding and ongoing training in partnership with the Presence platform team, reinforcing hospitality standards, operational procedures, technology workflows, and tenant engagement practices.\nConduct regular one-on-one check-ins, establish goals, and provide ongoing coaching, feedback, and professional development support.\nManage workloads, schedules, cross-training, and backup coverage to maintain consistent service during absences, simultaneous events, and high-demand periods.\nMaintain accountability for coordinator deliverables and address staffing needs or escalations in partnership with property management, Human Resources, and the Presence platform team, as appropriate.\nProgramming Oversight & Execution Support\nLead programming strategy to activate amenity spaces and foster tenant engagement, well-being, and community, balancing portfolio-wide initiatives with building-specific experiences.\nDevelop annual programming calendars with Experience Coordinators and property teams, coordinating timing, resources, and communications across buildings.\nOversee Experience Coordinators’ execution of events and activations, including planning timelines, vendor logistics, tenant communications, on-site delivery, and post-event follow-up.\nProvide hands-on execution support during launches, key events, staffing gaps, and high-volume periods while maintaining clear delegation and portfolio-level oversight.\nMaintain accessible tenant and visitor support across locations and serve as the escalation point for experience-related concerns, coordinating timely resolution and follow-up with property teams.\nPerform other related duties as required or requested.\nQualifications & Experience\nRelevant experience in workplace experience, hospitality, tenant engagement, event management, amenity operations, or property services; multi-building or multi-site experience preferred.\nExperience directly managing and developing team members, delegating responsibilities, and coordinating service delivery across competing priorities.\nExperience overseeing conference center or amenity reservations, event logistics, vendor relationships, budgets, and tenant or customer communications.\nStrong communication, organization, relationship-building, and service recovery skills, with a hospitality-minded approach and attention to detail.\nAbility to interpret engagement and utilization data and translate insights into practical operational improvements.\nWork Environment & Schedule \nThis role requires regular on-site presence and travel between assigned buildings to support teams, tenant relationships, programming, and amenity operations. Schedule flexibility may be required for events, launches, and operational needs.\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $ 110,500.00 - $130,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . 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