{"id":3863768,"url":"https://alion.io/job/cushman-wakefield-smart-hands-technician","title":"Smart Hands Technician","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":123,"ghost_share":0,"stale_share":0.878,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T16:42:22Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title\nSmart Hands TechnicianJob Description Summary\nThe Smart Hands Technician provides client-requested onsite support including visual checks, basic equipment handling, cabling assistance and escorting. The role works within clearly defined tasks, response-time and escalation boundaries and does not perform specialist or authorised work outside assigned competency.Job Description\nAbout the Role:\nRespond to approved Smart Hands requests within agreed response, service, and escalation timelines\nPerform visual checks, status verification, basic equipment handling, label checks, and approved physical inspections within authorised scope\nProvide basic cabling support, tracing, connection verification, and documentation while protecting live systems from unintended disruption\nEscort customers, vendors, and contractors, maintaining site access, security, and work-area controls at all times\nCapture photographs, serial numbers, readings, and service evidence accurately, and update tickets and service records in line with process requirements\nIdentify tasks requiring specialist skills, permits, isolations, or further authorisation, and escalate them promptly through approved channels\nFollow site procedures, ESD controls, PPE, information-security requirements, and safe-work practices in a live data hall environment\nSupport general operational tasks, tool control, inventory management, and work-area readiness as assigned by the Lead Engineer\n\nAbout You:\nRelevant experience in technical support, data centres, telecoms, IT hardware, facilities operations, or a similar support environment\nBasic understanding of data centre equipment, racks, cabling, access control, and ESD requirements\nExperience with ticketing systems, service records, equipment identification, and secure-site procedures is advantageous\nAbility to follow instructions precisely, understand task boundaries, and escalate appropriately when work falls outside approved scope\nStrong attention to detail, procedural discipline, and confidence working under service-level expectations\nClear Japanese communication and working English preferred for customer coordination, remote guidance, and reporting\nBasic rack, network-cabling, and hardware identification capability, with experience in remote hands or Smart Hands support preferred\nAvailability for onsite response and approved call-out support in a live operational environment\nLocation is in Inzai, Chiba\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":2473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-06T11:11:38Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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