{"id":2407861,"url":"https://alion.io/job/cushmanwakefield-digital-tenant-experience-manager","title":"Digital Tenant Experience Manager","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":76500,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T03:56:46Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Title\nDigital Tenant Experience ManagerJob Description Summary\nThe Tenant Experience & COVE Engagement Manager is responsible for driving tenant engagement, communications, wellness initiatives, event programming, and digital community-building through the COVE platform across a portfolio of client locations. This role serves as the strategic owner of the tenant experience ecosystem, ensuring clients maximize the value of their workplace experience investments through impactful programming, communications, hospitality-driven initiatives, and data-informed engagement strategies.Working remotely, this individual partners closely with onsite teams, property management, ownership groups, and clients to create meaningful experiences that increase participation, strengthen community, enhance tenant satisfaction, and support retention. The role acts as the primary administrator and subject matter expert for the COVE platform, leveraging technology to connect tenants with amenities, services, events, wellness programs, and workplace experiences.\nJob Description\nKey Responsibilities\nCOVE Platform Administration & Strategy\nServe as the primary administrator and engagement strategist for the COVE platform.\nManage platform configuration, content updates, communications, event listings, amenity information, and tenant resources.\nDevelop strategies to increase user adoption, engagement, and platform utilization.\nAnalyze user activity and engagement data to identify trends and opportunities.\nLaunch and manage digital engagement campaigns, challenges, contests, surveys, and promotions.\nProvide training and support to property teams and clients on best practices for utilizing COVE.\nTenant Engagement & Experience\nDevelop portfolio-wide engagement strategies that foster connection and community.\nCreate initiatives that support the entire tenant lifecycle, from onboarding and building awareness through satisfaction and retention.\nPartner with onsite teams to execute tenant appreciation programs, networking opportunities, and community-building initiatives.\nCollect and analyze tenant feedback to continuously improve the experience.\nIdentify emerging workplace and employee engagement trends to introduce innovative programming.\nWellness & Lifestyle Programming\nDevelop annual wellness and engagement calendars.\nCoordinate physical, social, emotional, and professional well-being initiatives.\nCreate wellness challenges, educational content, recognition programs, and seasonal campaigns.\nSource and manage partnerships with wellness providers, local businesses, and community organizations.\nMeasure participation and program effectiveness through engagement analytics.\nEvents & Programming Management\nStrategically plan and oversee portfolio-wide event programming.\nCreate event toolkits and resources for onsite teams.\nCoordinate virtual and in-person programming initiatives.\nDevelop marketing campaigns that promote events, amenities, and services.\nTrack participation, engagement, and program ROI.\nShare best practices and successful activations across the client portfolio.\nCommunications & Marketing\nDevelop and execute tenant communication strategies across COVE, email campaigns, digital signage, and social channels.\nCreate engaging content that promotes amenities, services, programs, and events.\nBuild communication calendars aligned with client objectives and occupancy goals.\nEnsure consistent brand standards and messaging across all client properties.\nUtilize engagement analytics to optimize communication effectiveness.\nHospitality & Service Culture\nChampion hospitality-driven service standards throughout the client portfolio.\nSupport implementation of Presence hospitality frameworks and training programs.\nProvide guidance to onsite teams regarding tenant experience best practices.\nDevelop resources and playbooks that elevate service delivery and tenant interactions.\nPromote a culture centered on engagement, responsiveness, and service excellence.\nData, Reporting & Performance Management\nMonitor key tenant engagement and platform performance metrics.\nPrepare monthly and quarterly engagement reports for clients and leadership.\nAnalyze participation trends, communication effectiveness, platform utilization, and wellness program performance.\nProvide recommendations for continuous improvement and client success.\nSupport strategic initiatives that drive occupancy, retention, and tenant satisfaction.\nQualifications\nRequired\nBachelor's degree in Hospitality, Marketing, Communications, Business, Event Management, or related field.\n3-5+ years of experience in tenant experience, workplace experience, hospitality, community engagement, marketing, or customer success.\nExperience managing digital engagement platforms and communications programs.\nStrong written communication and content creation skills.\nExceptional project management and organizational abilities.\nAbility to manage multiple clients, properties, and priorities simultaneously.\nAdvanced proficiency with Microsoft Office and digital marketing tools.\nPreferred\nExperience with COVE, HqO, Equiem, Lane, or similar workplace experience platforms.\nCommercial real estate, workplace, hospitality, conference center, or property management experience.\nExperience developing wellness and employee engagement programs.\nEvent planning and community-building experience.\nKnowledge of workplace trends, tenant engagement strategies, and hospitality operations.\nSuccess Metrics\nCOVE user adoption and active engagement\nApp utilization and participation rates\nEvent and program attendance\nWellness program engagement\nTenant satisfaction scores\nCommunication open and click-through rates\nClient retention and satisfaction\nPortfolio engagement growth\nHospitality training adoption\nCommunity engagement participation\nQuarterly engagement and utilization reporting\nIdeal Candidate\nA technology-savvy hospitality professional who understands how to leverage workplace experience platforms, communications, programming, wellness initiatives, and community engagement to create meaningful connections between people and place. This individual is creative, analytical, relationship-oriented, highly organized, and passionate about improving the workplace experience through both technology and hospitality.\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $ 76,500.00 - $90,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":7950,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-13T01:18:56Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.578,"p_room":0.45,"age_days":13,"expected_fill_days":7,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/cushmanwakefield-digital-tenant-experience-manager","json_url":"https://alion.io/job/cushmanwakefield-digital-tenant-experience-manager.json","meta":{"generated_at":"2026-10-22T07:48:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3652,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushmanwakefield-digital-tenant-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushmanwakefield-digital-tenant-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushmanwakefield-digital-tenant-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushmanwakefield-digital-tenant-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushmanwakefield-digital-tenant-experience-manager"}]}