{"id":2407852,"url":"https://alion.io/job/cushmanwakefield-remote-experience-manager-consultant","title":"Remote Experience Manager Consultant","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80750,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T15:01:57Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title\nRemote Experience Manager ConsultantJob Description Summary\nPresence by Cushman & Wakefield is seeking a Workplace Experience Manager to support the delivery of exceptional workplace experiences across a portfolio of office properties. As part of the Presence platform, this role is responsible for creating meaningful tenant engagement opportunities through strategic programming, hospitality-driven service, communications, amenity activation, and community-building initiatives that enhance tenant satisfaction and strengthen building culture.The Workplace Experience Manager serves as a remote extension of the property team, providing strategic leadership, operational support, and creative programming solutions tailored to each property’s unique goals and tenant population. This individual will collaborate closely with property management, clients, vendors, and the centralized Presence team to deliver consistent, high-quality experiences that drive engagement, retention, and value.\nIn addition to supporting day-to-day property initiatives, this role contributes to the growth and evolution of the Presence platform through onboarding support, training initiatives, process improvement, platform development, and participation in special projects that advance operational excellence and business growth.\nThis position requires a highly organized, customer-focused professional with strong communication, project management, and relationship-building skills. While primarily remote, travel may be required to support client needs, property launches, team meetings, training initiatives, major events, leasing tours, and strategic business objectives.\nThis role reports to the centralized Presence Platform Team and partners closely with property managers and key stakeholders throughout the organization.\nJob Description\nClient & Property Partnership\nServe as a strategic partner to assigned property management teams, supporting workplace experience initiatives across multiple properties.\nDevelop strong relationships with property teams, ownership groups, vendors, and tenant stakeholders.\nLead regular planning meetings to review programming, property priorities, tenant engagement opportunities, marketing initiatives, and operational objectives.\nProvide recommendations and best practices to enhance the tenant experience and support property goals.\nPrepare and deliver monthly or quarterly reporting on engagement metrics, program performance, tenant feedback, budget utilization, and strategic recommendations.\nProvide remote coaching, guidance, and support to property management teams, workplace experience personnel, concierge teams, and security staff as applicable to promote consistent hospitality standards and service excellence.\nAct as a trusted resource for hospitality, engagement, workplace experience strategies, and service delivery best practices.\nTenant Experience & Community Engagement\nDevelop and execute customized engagement strategies designed to foster community, increase participation, and enhance tenant satisfaction.\nCreate and manage annual, quarterly, and monthly programming calendars for assigned properties.\nPlan, coordinate, and support a variety of events, activations, wellness programs, appreciation initiatives, and community-building experiences.\nCurate tailored programming designed to activate amenity spaces and drive tenant engagement, wellness, connection, and workplace satisfaction.\nDevelop event execution materials including run-of-show documents, floorplans, maps, signage requirements, tablescapes, vendor instructions, logistics plans, hospitality guidelines, and communication materials.\nProvide event execution resources and operational guidance to on-site teams to ensure consistent delivery of Presence programming and experiences.\nSupport tenant onboarding initiatives, welcome experiences, welcome gifts, leasing tours, client visits, VIP experiences, and hospitality programs.\nProvide strategic guidance related to tenant journeys, onboarding experiences, leasing support initiatives, and community engagement opportunities.\nMonitor program effectiveness and continuously identify opportunities to improve participation, tenant satisfaction, and engagement.\nMarketing & Communications\nDevelop and execute communication strategies that promote tenant engagement and awareness of building amenities, programs, and services.\nCreate, edit, distribute, and manage tenant newsletters, promotional materials, event communications, and digital content.\nMaintain content across tenant engagement platforms, building applications, websites, and digital communication channels.\nDevelop social media and digital engagement content where applicable.\nMonitor, analyze, and optimize engagement across tenant communications, newsletters, building applications, social media channels, digital signage, and other communication platforms.\nCollaborate with marketing and property teams to ensure brand consistency and effective messaging.\nUtilize all available communication tools including digital signage, monitors, building applications, newsletters, social media platforms, and promotional channels to maximize engagement and awareness.\nOperations & Amenity Support\nProvide remote oversight, management, and support for workplace amenities, conference centers, lounges, hospitality spaces, and shared community areas as applicable.\nCoordinate reservations, bookings, amenity utilization, and experience-related operational activities.\nSupport consistent execution of Presence service standards, hospitality practices, and operational procedures.\nCollaborate with on-site teams to ensure workplace amenities and experiences are delivered in alignment with client expectations and Presence standards.\nIdentify opportunities to improve operational efficiency, tenant service delivery, amenity utilization, and overall workplace experience.\nVendor & Budget Management\nEstablish and maintain relationships with vendors, community partners, and service providers.\nSource, negotiate, and coordinate vendors for programming and event execution.\nAssist with annual budget planning, engagement calendars, forecasting, tracking, and reporting.\nMonitor expenditures and ensure programs are delivered within approved budgets.\nTrack and report key performance indicators to measure engagement, participation, program effectiveness, and overall success.\nSupport property teams in evaluating programming effectiveness and recommending enhancements based on performance metrics and tenant feedback.\nPresence Platform Development & Growth\nSupport the ongoing growth, development, and enhancement of the Presence platform.\nParticipate in platform initiatives, pilot programs, service enhancements, and process improvement efforts.\nAssist with new property onboarding, client transitions, and implementation of Presence services.\nContribute ideas, resources, and best practices that support consistency, scalability, and innovation across the portfolio.\nCollaborate with cross-functional teams to support client retention, operational excellence, revenue growth, and strategic platform initiatives.\nRepresent the Presence brand through a commitment to service excellence, professionalism, innovation, and hospitality leadership.\nOnboarding, Training & Team Support\nSupport onboarding efforts for new team members, properties, and clients.\nAssist in creating and maintaining training materials, operational documentation, service standards, and standard operating procedures.\nParticipate in the delivery of training programs and knowledge-sharing initiatives.\nServe as a resource for team members regarding programming, hospitality standards, technology platforms, engagement strategies, event planning, and best practices.\nPromote consistency and alignment with Presence standards and service expectations across all supported locations.\nTravel & Special Projects\nTravel as required to support property launches, client meetings, strategic planning sessions, training initiatives, leasing tours, company events, major programming efforts, and key client engagements.\nParticipate in special projects and cross-functional initiatives that support business development, platform expansion, operational improvements, and client success.\nSupport additional responsibilities and strategic initiatives as assigned.\nAdditional Responsibilities\nPerform all responsibilities associated with the Workplace Experience Coordinator role as needed to support client and property requirements, including event coordination, communications, amenity support, reservations management, vendor coordination, tenant engagement activities, and workplace experience service delivery.\nMaintain a high level of professionalism, responsiveness, hospitality, and customer service excellence.\nDemonstrate flexibility and adaptability in managing changing priorities and business needs.\nPerform other related duties and responsibilities as assigned.\nCushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.\nThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.\nThe company will not pay less than minimum wage for this role.\nThe compensation for the position is: $ 80,750.00 - $95,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.\nIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":10620,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Dental insurance","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-13T01:18:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/cushmanwakefield-remote-experience-manager-consultant","json_url":"https://alion.io/job/cushmanwakefield-remote-experience-manager-consultant.json","meta":{"generated_at":"2026-10-15T18:34:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushmanwakefield-remote-experience-manager-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushmanwakefield-remote-experience-manager-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushmanwakefield-remote-experience-manager-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushmanwakefield-remote-experience-manager-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushmanwakefield-remote-experience-manager-consultant"}]}