{"id":2407797,"url":"https://alion.io/job/cushmanwakefield-workplace-support-assistant-hybrid","title":"Workplace Support Assistant (Hybrid)","company":{"id":448742,"name":"Cushman & Wakefield","domain":"cushmanwakefield.com","url":"https://alion.io/company/cushmanwakefield-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T03:56:46Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Title\nWorkplace Support Assistant (Hybrid)Job Description Summary\nThis hybrid role provides flexible support across key workplace functions-Front of House (FOH), Mail Room, Porterage, and meeting room/event setup-to ensure continuity of site services and seamless delivery throughout core business hours.As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors, and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience.\nJob Description\nWorkplace Support Assistant (Hybrid)\nAdmin / Graduate\nFacilities Management\nCobalt Business Park, North Tyneside.\nCushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.\nCushman & Wakefield is among the largest commercial real estate services firms with revenues of $10 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management(branded DTZ Investors), tenant representation, and valuations & advisory.\nClient:\nThe Client is a Global Software & Solutions Provider. Cushman & Wakefield are retained to provide FM services globally.\nRole Purpose:\nThis hybrid role provides flexible support across key workplace functions-Front of House (FOH), Mail Room, Porterage, and meeting room/event setup-to ensure continuity of site services and seamless delivery throughout core\nbusiness hours.\nAs a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience.\nCore Responsibilities\n1. Customer Experience & Front of House\nDeliver a warm, professional welcome to all visitors and cli\nManage reception areas and ensure high standards of presentation.\nOversee visitor registration, access passes, and escort coordination.\nMaintain meeting rooms and shared spaces to brand standards.\nConduct regular floor walks and log faults via the CAFM system.\n2. Mail Room Operations\nHandle all incoming and outgoing mail, parcels, and courier services.\nSort, distribute, and track mail within agreed timeframes.\nManage franking processes and maintain accurate delivery records.\nEnsure secure handling of sensitive items and report equipment faults.\n3. Meeting Room / Event Setup & Porterage\nSupport setup and reconfiguration of meeting rooms and event spaces.\nTransport and position office equipment and furniture as required.\nSet up DSE and occupational health equipment at user locations.\nRespond to ad hoc porterage and workplace move requests.\n4. Security, Compliance & Risk\nFollow mail handling security protocols and screening procedures.\nRespond appropriately to suspect packages and emergencies.\nComply with HSSE policies and escalate operational risks as needed.\n5. Workplace & Team Support\nProvide flexible support and backfill across FOH, Mail Room, and Porterage.\nMonitor workplace standards including signage and shared areas.\nBuild strong relationships with clients, vendors, and service partners.\nSupport reporting and undertake additional duties as required\nUndertake additional duties as required to support overall workplace operations.\nKey Skills & Attributes\nProven experience in a customer-facing role with a focus on service excellence.\nStrong communication and interpersonal skills, confident across all levels.\nHighly organised with the ability to multitask and manage a varied workload.\nDetail-oriented with a proactive, solution-focused approach.\nProficient in Microsoft Office, particularly Excel (intermediate level or above).\nEffective at coordinating tasks and supporting team activities.\nAdaptable and collaborative, with the ability to work independently.\nSkilled in handling challenging situations with professionalism and diplomacy.\nFlexible and responsive to changing work routines and priorities\nCushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.\nINCO: “Cushman & Wakefield”","description_format":"text","description_chars":5072,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-13T01:18:56Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.505,"p_room":0.55,"age_days":9,"expected_fill_days":7,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/cushmanwakefield-workplace-support-assistant-hybrid","json_url":"https://alion.io/job/cushmanwakefield-workplace-support-assistant-hybrid.json","meta":{"generated_at":"2026-10-22T04:34:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":448742},"rest":"https://alion.io/mcp/rest/get_company?id=448742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcushmanwakefield-workplace-support-assistant-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcushmanwakefield-workplace-support-assistant-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcushmanwakefield-workplace-support-assistant-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cushmanwakefield-workplace-support-assistant-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcushmanwakefield-workplace-support-assistant-hybrid"}]}