# Customer Success Manager

Department: Customer Success Group: Operations Reports to: Chief Operations Officer Supervision: All Support Agents and Support Champions Pay Range: $85K to $90K Overview Yellow Labs Software, Inc is currently in the process of hiring a Customer Success Manager for their global Cloud ERP product, CustomBooks™. See more about us here: https://custombooks.com/ Position Summary The Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring their satisfaction and success with our products, and free and paid services. The CSM acts as a trusted advisor, guiding customers through onboarding, adoption, and retention phases, while identifying opportunities for upselling and cross-selling on their own. And ensuring the Support Agents that report to you are fully trained, identifying opportunities and selling paid services. The ultimate goal is to help customers achieve their business objectives and maximize the value of their investment in our solution, as well as identify opportunities for revenue for YLSI. Position Responsibilities Customer Support Lead the Customer Support team in helping our customer resolve issues. Monitor performance, train

- **Id**: 3779239
- **Url**: <https://alion.io/job/custombooks-customer-success-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T22:00:34Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-14T23:06:03Z
- **Board verified**: yes
- **Days open**: 10
- **Description format**: text
- **Description chars**: 6817
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Software, HR & Payroll Software, Accounting & Tax Software

## Company

- **Id**: 4417416
- **Name**: CustomBooks
- **Domain**: custombooks.com
- **Url**: <https://alion.io/company/custombooks>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Breezy

## Salary

- **Min**: 85000
- **Max**: 90000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 90000

## Technologies

- **Asana** — Optional: no
- **Confluence** — Optional: no
- **Jira** — Optional: no
- **Slack** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 10

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: master
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T00:17:11Z

## Liveness

- **Score**: 62
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.656
- **P room**: 0.945
- **Age days**: 9
- **Expected fill days**: 24
- **Reasons**: conf:2, win:mid
- **Computed at**: 2026-11-14T05:58:10Z

## Pay

- **Stated usd annual**: 90000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.