{"id":2999352,"url":"https://alion.io/job/customer-experience-group-account-manager-luxury","title":"Key Account Manager (Luxury Retail Consultant)","company":{"id":5643,"name":"Customer Experience Group","domain":"cxg.com","url":"https://alion.io/company/cxg","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":65,"open_postings":449,"ghost_share":0.499,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T17:08:45Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-12T09:52:34Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":15},"description":"We are growing! We are currently looking to hire an experienced Key Account Manager (Luxury Retail Consultant) for our office in Singapore where you will be based.\nWho we are:\nFounded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.\nThe mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.\nWe are passionate about delivering impact.\nOur clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.\nWhat you will be doing\nYou will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:\nCollaborating with luxury and premium brands to help them transform and drive business impact through customer experience.\nMaintaining and nurturing your client portfolio by offering white glove service and added value.\nCollaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients. \nManaging the entire account including stakeholders, internal departments, budget, and the quality of deliverables. \nProject Management- proposal, execution and delivery of projects. \nDelivering insightful and engaging face-to-face presentations to C-level executives. \nRequirements\nWhat you will bring along\nThis role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experiencein a client-facing role. You should also have the below:\nBachelor’s/ Master’s Degree in Administration, Business, Management or related field. \n4 + years of work experience preferably in retail and / or in a client-facing role (B2B). \nVerbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing). \nAnalytical aptitude- ability to examine data to make meaningful inferences and analysis. \nLeadership skills (externally - ability to lead a meeting and internally - ability to take lead on a project).\nExcellent team player with a great sense of collaboration. \nConsulting skills- ability to challenge a client brief and to ask meaningful questions.\nExcellent interpersonal skills. \nTime management- ability to manage time and resources effectively in a deadline-driven environment. \nFluency in English (verbal and written). Fluency in Mandarin will be considered an advantage. \nIf you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.\nTo know more about us, please visit our website: https://www.cxg.com","description_format":"text","description_chars":3341,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Luxury Retail","Corporate Training","Market Research"],"lifecycle":[{"event":"open","at":"2026-10-21T11:38:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":14,"expected_fill_days":81,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/customer-experience-group-account-manager-luxury","json_url":"https://alion.io/job/customer-experience-group-account-manager-luxury.json","meta":{"generated_at":"2026-11-12T10:40:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5643},"rest":"https://alion.io/mcp/rest/get_company?id=5643"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcustomer-experience-group-account-manager-luxury"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcustomer-experience-group-account-manager-luxury"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcustomer-experience-group-account-manager-luxury"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/customer-experience-group-account-manager-luxury\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcustomer-experience-group-account-manager-luxury"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2999352}},{"tool":"search_jobs","arguments":{"company":"cxg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2999352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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