{"id":1909976,"url":"https://alion.io/job/customer-experience-group-data-quality-control-lead","title":"Data Quality & Control lead","company":{"id":5643,"name":"Customer Experience Group","domain":"cxg.com","url":"https://alion.io/company/cxg","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":71,"open_postings":445,"ghost_share":0.402,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-10-10T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunis, Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:16:21Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T20:47:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"We are looking for a Data Quality & Control lead to join our Resource Planning department.\nThis is an exciting opportunity for a detail-oriented and forward-thinking professional to safeguard the integrity and quality of the insights we deliver to some of the world's most iconic luxury and premium brands.\nAbout CXG:\nFounded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.\nThe mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.\nWe are passionate about delivering impact.\nYour role\nReporting to the Chief of Operation Excellence, you will ensure our best-in-class quality standards are applied at every step of our value chain, so our Insights team receives data it can trust.\nYou will lead a team of 30+ external Quality Control specialists, validators and translators across three markets: MEA, Americas and Europe. You will own resource planning, quality processes, reporting and continuous improvement for your territory.\nKey responsibilities:\nResource allocation: Forecast operational volumes and ensure the right resources are in place to deliver missions on time, within budget and to our quality standards.\nAssign and oversee validation and translation work in line with client requirements and project schedules set by Market Operations teams.\nRecruit, onboard, certify and train internal and external resources in line with company budgets and rate cards.\nOwn the department budget, including timely resource payments, project reconciliation and continuous process optimization.\nData quality & compliance: Implement and maintain SOPs, data standards, checklists, guidelines and templates across our fieldwork value chain.\nSet up KPIs, dashboards, triggers, contingency plans and quality checks to protect the quality and integrity of collected data.\nEnsure compliance with the company's data privacy policy and resource rotation rules.\nQuality control: Run rigorous, regular checks on team output, identify risks early and act quickly to resolve any quality issues.\nPartner with Data Analytics, Insights, Commercial teams and Practices, including through calibration processes, to set teams up for success.\nDeliver regular dashboards and quarterly reports on evaluator, translator and validation quality to internal and external stakeholders.\nPeople & partnership: Engage, develop and retain a network of 30+ freelancers, fostering a strong commitment to quality throughout the year.\nWork closely with Customer Relationship Managers on program deliverables, including planning, training, tracking and calibration.\nImpact: Lead the resolution of data quality issues through process improvement and better data integration.\nIntroduce new tools, processes and best practices, and drive special projects and pilots, including AI-driven developments.\nSupport other departments in designing quality checks and contribute to cross-functional improvement task forces.\nRequirements\nWhat you bring\n2 to 5 years of experience in Data Quality, Quality Control, Compliance or Project Management roles.\nExperience managing remote or offsite teams, ideally including freelancers.\nKnowledge of research methods and statistical or data analysis, with strong problem-solving and decision-making skills.\nFluent English (verbal and written). Additional languages are a strong plus.\nProficiency in Microsoft Office. Experience with data visualization tools such as Power BI or Tableau is appreciated.\nFamiliarity with the luxury and retail industries, and how data is defined and used in these sectors, is appreciated.\nHighly organized, able to multitask and manage detailed, time-sensitive work.\nThe highest level of integrity, a proactive mindset and a collaborative approach.\nBachelor's degree in Business Administration, Management or a related field.\nWhy join us?\nAt CXG, you will be part of a global, multicultural, and mission-driven team.\nYou will:\nWork with some of the most prestigious names in the luxury industry.\nShape the quality standards behind insights trusted by 200+ brands.\nLead an international team across three regions.\nDrive innovation, including AI-led quality initiatives.\nEnjoy opportunities for professional development and growth.","description_format":"text","description_chars":4428,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Sales & Marketing","Market Research"],"lifecycle":[{"event":"open","at":"2026-10-05T14:16:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":119,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/customer-experience-group-data-quality-control-lead","json_url":"https://alion.io/job/customer-experience-group-data-quality-control-lead.json","meta":{"generated_at":"2026-10-11T23:04:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5643},"rest":"https://alion.io/mcp/rest/get_company?id=5643"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcustomer-experience-group-data-quality-control-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcustomer-experience-group-data-quality-control-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcustomer-experience-group-data-quality-control-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/customer-experience-group-data-quality-control-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcustomer-experience-group-data-quality-control-lead"}]}