{"id":3978620,"url":"https://alion.io/job/customer-io-account-manager-amer-remote","title":"Account Manager, AMER (Remote)","company":{"id":565,"name":"Customer.io","domain":"customer.io","url":"https://alion.io/company/customer-io","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","AR","BR","CA","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GL","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE"],"hiring_countries_total":52,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:54:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T05:51:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"AboutCustomer.io\nOver 9,000 companies, from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.\nAbout the role\nHi, I'm Tijani Jackson, Manager of Account Management atCustomer.io, and I'm looking for an Account Manager to join our North America’s Team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.\nThis role is open to candidates based in the US or Canada only.\nWhat we value\nCommercial ownership: you treat your book of business like it’s yours, because it is. You spot opportunities and challenges early, bring thoughtful recommendations to your manager, and take accountability for results\nForecasting discipline and data-driven decision-making, not gut feel\nMulti-threaded relationships - you build trust across the org, not just with one champion\nExpansion through value, not feature gates or mechanical levers\nClose partnership with Customer Success - you see CS as a collaborator, not a handoff\nWhat you'll do\nOwn the full commercial strategy for a portfolio of mid-market and enterprise accounts - renewals, expansion, and churn mitigation\nDrive growth by helping customers adoptCustomer.io more strategically, identifying new use cases and articulating ROI clearly\nForecast renewal and expansion pipeline accurately with a clear, repeatable methodology, maintaining strong CRM hygiene and reliable pipeline data\nProactive pipeline generation and multi-threaded relationships - you actively uncover growth opportunities and build trust as a commercial advisor across the org, not just with one champion\nPartner closely with Customer Success on account health and with Sales on expansion deals\nOwn commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close, partnering with Legal, Finance, and other internal teams as needed\nWhat we're looking for\n3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)\nExperience managing $5m ARR, predominantly in the MM space\nProven ability to grow customer spend outside of overages or true-ups - genuine expansion through adoption and value articulation\nA forecasting methodology you can walk through clearly - it doesn't need to be a named framework, just logic you own\nComfortable pulling usage data, tracking health scores, and building your own dashboards\nStrong communicator - clear and persuasive with both technical and non-technical stakeholders\nBased in the US or Canada\nCompensation & Benefits\nWe believe in transparency. Starting salary for this role is $90,000 base + $39,000 variable = $129,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.\nWe know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.\nSee full benefits here →\nOur Process\nNo gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.\n30-minute video call with a Recruiter\n45-minute video call with the Hiring Manager\nTake-Home Assignment\n1-hour Assignment Review Call with the team\nAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.\nJoin us!\nCheck out ourcareers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. 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