{"id":3853704,"url":"https://alion.io/job/customer-io-senior-product-manager-workflows","title":"Senior Product Manager, Workflows","company":{"id":565,"name":"Customer.io","domain":"customer.io","url":"https://alion.io/company/customer-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","AR","BR","CA","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GL","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE"],"hiring_countries_total":52,"salary":{"min":170000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T01:52:06Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T18:58:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Customer.io\nOver 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.\nAbout the role\nHi, my name is Megan Berry, Senior Director of Product at Customer.io, and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want.\nOur team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work. This role focuses on Workflows.\nWhat we value\nSurfacing customer problems based on qualitative and quantitative data.\nDriving alignment through effective communication.\nPerforming market research and presenting findings.\nUsing AI to accelerate discovery.\nHelping our teams ship sooner.\nWhat you’ll do\nIdentify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.\nRapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.\nLead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.\nDrive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.\nBreak down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.\nDefine product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.\nTake on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.\nLook at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.\nWhat we're looking for\n7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.\nStrong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.\nProven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.\nHigh product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly.\nExceptional written communication and decision-framing abilities, especially in remote and async-first environments.\nExperience using or developing AI-powered tooling in your product workflow.\nTechnical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.\nTrack record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.\nExperience with products that involve complex workflows or automations is a plus.\nCompensation & Benefits\nWe believe in transparency. Starting salary for this role is $170k-$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.\nZone 1: $204k-$240k USD\nZone 2: $187k-$220k USD\nZone 3: $170k-$200k USD\nWe know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.\nSee full benefits here →\nOur Process\nNo gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.\n30-minute video call with a Recruiter\n30-minute video call with the Hiring Manager\n60-minute Engineering working session (Product case, Part 1)\n60-minute Product case presentation with the Product team and Hiring Manager (Part 2)\nAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.\nCustomer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.\nZoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact .\nJoin us!\nCheck out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. 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