{"id":345153,"url":"https://alion.io/job/customer-io-sr-account-manager-emea","title":"Sr Account Manager, EMEA","company":{"id":565,"name":"Customer.io","domain":"customer.io","url":"https://alion.io/company/customer-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","DE","FR","AE","GB","AR","AT","BE","BA","BR","BG","CA","HR","CY","CZ","DK","EG","FI","HU","IE","IL","IT","KE","MX","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD"],"hiring_countries_total":163,"salary":{"min":null,"max":212000,"currency":"USD","period":"year","gross":null,"usd_annual":212000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T17:24:05Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T07:46:02Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":66},"description":"About Customer.io\nOver 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.\nAbout the role\nHi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.\nThis role is open to candidates based in the UK or Ireland only.\nWhat we value\nCommercial ownership - you treat your book of business like it's yours, because it is\nForecasting discipline and data-driven decision-making, not gut feel\nMulti-threaded relationships - you build trust across the org, not just with one champion\nExpansion through value, not feature gates or mechanical levers\nClose partnership with Customer Success - you see CS as a collaborator, not a handoff\nWhat you'll do\nOwn the full commercial strategy for a portfolio of mid-market and enterprise accounts - renewals, expansion, and churn mitigation\nDrive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly\nForecast renewal and expansion pipeline accurately with a clear, repeatable methodology\nBuild multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor\nPartner closely with Customer Success on account health and with Sales on expansion deals\nEngage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward\nWhat we're looking for\n3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)\nExperience managing $5m ARR, predominantly in the MM space\nProven ability to grow customer spend outside of overages or true-ups - genuine expansion through adoption and value articulation\nA forecasting methodology you can walk through clearly - it doesn't need to be a named framework, just logic you own\nComfortable pulling usage data, tracking health scores, and building your own dashboards\nStrong communicator - clear and persuasive with both technical and non-technical stakeholders\nBased in the UK or Ireland\nCompensation & Benefits\nWe believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment.\nWe know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.\nSee full benefits here →\nOur Process\nNo gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.\n30-minute video call with a Recruiter\n45-minute video call with the Hiring Manager\nTake-Home Assignment\n1-hour Assignment Review Call with the team\nAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.\nJoin us!\nCheck out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. 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